Patient Administrator - Emirati

Mediclinic Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare hospital in Dubai seeks a Patient Administrator to improve the quality of patient care by efficiently managing appointment scheduling, medical insurance tasks, and billing processes. Candidates should have secondary education and 2-3 years in customer service, ideally in healthcare. Apply to join a team focused on enhancing patient experiences.

Qualifications

• 2-3 years experience in a customer services role preferably in the healthcare industry.
• Desired: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and other related tasks.
• Manage billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelors Degree preferably within medical science, finance or accounting

Job description

Closing date:
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 62430
Workplace Type:

Mediclinic Parkview Hospital Dubai United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelors Degree preferably within the fields of medical science finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years experience in a customer services role preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us apply now and become a part of the Mediclinic Middle East Family