Patient Administrator - Cancer Center

Mediclinic International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare organization in Dubai seeks a Patient Administrator to improve the quality of patient care. The role involves managing patient appointment scheduling, insurance processes, and billing while ensuring high customer service standards. Candidates should have a completed secondary education and 2-3 years in a customer service role, ideally in healthcare. Proficiency in MS Office and knowledge of medical processes are essential. Join our team and contribute to enhancing patient experiences.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance / accounting

Job description

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Closing date:
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 65915

Mediclinic City Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.