Patient Administrator

Symmetry; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare facility in Dubai is seeking an experienced Patient Coordinator with a solid background in healthcare administration. This position involves welcoming patients, managing appointments, processing insurance claims, and ensuring compliance with DHA standards. The ideal candidate will have at least 2-3 years of experience in medical clinics, proficiency with CRM/EMR systems, and a professional demeanor. Fluent English is required, and Arabic is a plus. Join us in providing exceptional patient care and efficient clinic operations.

Qualifications

• Minimum 2–3 years experience in a medical clinic or healthcare facility.
• Understanding of insurance workflows and DHA documentation.
• Fluent in English; knowledge of Arabic is a plus.

Responsibilities

• Welcome patients and visitors professionally.
• Manage appointments, confirmations, and follow-ups.
• Register new patients accurately.
• Process insurance claims and billing.
• Support clinic manager in daily operations.

Skills

Healthcare administration

CRM/EMR systems

Insurance processes

Scheduling software

Microsoft Office

Detail-oriented

Patient-focused

Job description

We are seeking an experienced Patient Coordinator with a strong background in healthcare administration. Candidates must have prior experience in medical clinics, be familiar with CRM/EMR systems, and understand insurance processes and DHA (Dubai Health Authority) standards. This is not an entry-level position — we are looking for someone who understands how a clinic operates and can maintain both professionalism and efficiency in a fast-paced environment. Symmetry is an international network of premium rehabilitation and wellness clinics specializing in physiotherapy, biomechanical therapy, and personalized recovery programs. Our mission is to combine advanced medical expertise with a high standard of patient care and seamless clinic operations.

Key Responsibilities

• Welcome patients and visitors professionally, ensuring an exceptional first impression.
• Manage appointments, confirmations, and follow-ups in the clinic’s system.
• Register new patients and ensure accuracy of medical and administrative data.
• Communicate with patients regarding services, procedures, and payment details.
• Process insurance claims and billing in coordination with the finance team.
• Support the clinic manager in daily operations and reporting.
• Ensure compliance with data privacy standards (DHA / GDPR).

Additional Requirements

• Experience: Minimum 2–3 years in a medical clinic or healthcare facility (mandatory).
• Knowledge: Understanding of insurance workflows and DHA documentation.
• Skills: Proficiency with CRM/EMR systems, scheduling software, and Microsoft Office.
>Personality: Professional, detail-oriented, patient-focused, and able to work under pressure.
• Languages: Fluent English (Arabic is a plus).