Patient Administrator

Mediclinic Group; Al Ain International Airport; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare organization in the UAE seeks a Patient Administrator to enhance patient care quality through effective scheduling, registration, and customer service management. Candidates should have completed secondary education and possess 2-3 years of customer service experience, ideally in healthcare. Proficiency in MS Office and CRM applications is essential. This role is vital in managing appointments and billing tasks, ensuring a high standard of patient support and service overall. Closing date for applications is 11/12/2025.

Qualifications

• 2-3 years experience in a customer services role, preferably in healthcare.
• Experience in a contact centre or healthcare environment is desired.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process.
• Manage the billing and cash-up process.
• Meet customer service expectations to improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science or finance/accounting

Job description

Important Notice: Mediclinic warns candidates that third parties occasionally fraudulently advertise vacancies and request payment. Mediclinic will never request payment for an application or offer. All official vacancies appear on the Mediclinic career website.

Patient Administrator

Main Purpose of Job

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.

Key Responsibility Areas

• Effectively and efficiently manage the patient appointment scheduling and registration process.
• Effectively and efficiently manage the medical insurance process and other related tasks.
• Effectively manage the billing and cash-up process.
• Consistently meet customer service expectations by improving the quality of patient service.

Required Education

Essential: Completed secondary school education (Grade 12).

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance/accounting.

Required Experience

Essential: 2-3 years’ experience in a customer services role, preferably in the healthcare industry.

Desired: Experience in a contact centre or healthcare environment.

Required Job Skills & Knowledge

• Computer literacy and proficiency in MS Office applications.
• CRM (customer relations management) software applications.
• Hospital information systems.
• Knowledge of company policies and emergency codes.
• Knowledge of medical insurance terminologies and process.
• Medical terminology and procedures.
• Numerical literacy.
• Patient scheduling and registration processes.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

Closing date: 11/12/2025.

Number of positions: 1.

Recruiter name: Reem Mansoor.

Reference number: 65873.

Job Segment

• Healthcare Administration
• Call Center
• Patient Care
• Medical
• CRM
• Healthcare
• Customer Service
• Technology

Job Type: Administration.