Patient Administrator

Medi Clinic; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare provider in Abu Dhabi is seeking a patient administrator to enhance patient care quality through efficient scheduling and registration processes. The ideal candidate will have completed secondary school education and possess 2-3 years of customer service experience, preferably in the healthcare industry. Key responsibilities include managing patient appointments, handling medical insurance processes, and ensuring excellent service quality. Join us to grow a rewarding career in healthcare.

Qualifications

• 2-3 years of experience in a customer services role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desirable.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Handle medical insurance processes.
• Manage billing and cash up processes.
• Improve quality of patient service.

Skills

Computer literacy

Proficiency in MS Office

CRM software knowledge

Hospital information systems knowledge

Medical terminology

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science or finance/accounting

Job description

Closing date: 09/01/2026
Number of positions: 1
Recruiter name:Reem Mansoor
Reference number: 64766
Workplace Type:

Care Collaboration Centre - Abu Dhabi| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family