Patient Administrator

Mediclinic Baniyas; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare company in Abu Dhabi is seeking a Patient Administrator to improve the quality of patient care. Key responsibilities include managing patient scheduling, medical insurance processes, billing, and ensuring customer service excellence. The ideal candidate should have completed secondary education and have 2-3 years of experience in customer service, preferably in healthcare. Tertiary diploma or bachelor’s degree in relevant fields is desired.

Qualifications

• 2-3 years of experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment preferred.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Knowledge of medical insurance terminologies

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor's Degree

Tools

Hospital information systems

Job description

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential : Completed secondary school education (Grade 12)

Desired : Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential : 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired : Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes