Owners Association (OA) Administrator

Nationwide Middle East Properties LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A property management company in Abu Dhabi is seeking an Owners Association Administrator. The role requires managing financial recovery operations, compliance with UAE property laws, and facilitating stakeholder relations. The ideal candidate should have a Bachelor's degree in Business Administration, at least 24 years of experience in property management, and advanced proficiency in Excel and specialized management software. Competitive compensation is offered.

Qualifications

• 24 years of experience in Owners Association Management or Accounts Receivable.
• Comprehensive understanding of UAE property laws and OA regulatory frameworks.
• Advanced command of Microsoft Office and specialized OA Management Software.

Responsibilities

• Oversee service charge administration and financial record keeping.
• Act as a liaison for unit owner inquiries regarding service charges.
• Ensure compliance with regulatory mandates from Abu Dhabi Municipality.

Skills

Negotiation & Persuasion

Communication

Operational Resilience

Education

Bachelor's degree in Business Administration or Property Management

Tools

Microsoft Office (Excel)

Mollak OAMS

Job description

Location: Abu Dhabi United Arab Emirates

Company: Nationwide Property Management and Maintenance LLC

Employment Type: Full-time

Company Overview

Nationwide Property Management and Maintenance LLC is a premier real estate organization dedicated to operational excellence. We are currently recruiting for the position of Owners Association Administrator. This role requires a highly disciplined professional capable of managing complex administrative workflows financial collections and regulatory compliance within the real estate sector.

Position Overview

The Owners Association Administrator serves as the central operational authority for community management activities. The successful candidate will be responsible for the end-to-end management of financial recovery compliance with governing bodies (ADM/RERA) and the maintenance of high-level stakeholder relations. This position demands a strategic approach to debt recovery and rigorous attention to administrative governance.

Core Responsibilities

Financial Operations & Revenue Recovery

• Service Charge Administration: Oversee the accurate preparation and dissemination of annual service charge invoices in accordance with approved budgets.
• Debt Collection & Reconciliation: Execute a structured collection strategy to recover outstanding dues including the negotiation of payment plans and the reconciliation of owner accounts in coordination with the Finance Department.
• Financial Record Keeping: Maintain audit-ready financial records and facilitate the issuance of precise Statements of Accounts (SOA).

Stakeholder Relations & Community Management

• Unit Owner Liaison: Act as the primary point of contact for all owner inquiries regarding service charges access protocols and community governance.
• Administrative Support: Process and issue No Objection Certificates (NOCs), clearance certificates and move-in/move-out permits efficiently.
• Dispute Resolution: Manage and resolve escalated owner complaints with professionalism ensuring adherence to community rules and regulations.

Governance Documentation & Compliance

• Regulatory Adherence: Ensure full compliance with all regulations mandated by the Abu Dhabi Municipality (ADM), Real Estate Regulatory Agency (RERA) and other relevant authorities.
• Document Control: Maintain a comprehensive filing system for all legal notices insurance policies contracts and meeting minutes.
• Audit Preparation: Compile and verify all necessary documentation for external audits regulatory submissions and official inspections.

Board Support & Meetings

• Meeting Administration: Coordinate all aspects of Annual General Meetings (AGMs) and Board Meetings including agenda preparation minute taking and ensuring quorum requirements are met.

Official Communications

Draft and distribute formal circulars legal notices and community announcements to all stakeholders.

RequirementsQualifications & Competencies

Minimum Requirements

• Education: Bachelors degree in Business Administration Property Management or a relevant discipline.
• Experience: A minimum of 24 years of demonstrated experience in Owners Association Management Property Management or Accounts Receivable.
• Regulatory Knowledge: Comprehensive understanding of UAE property laws and OA regulatory frameworks (ADM/RERA).
• Technical Proficiency: Advanced command of Microsoft Office (specifically Excel) and specialized OA Management Software (e.g. Mollak OAMS).

Professional Competencies

• Negotiation & Persuasion: Proven ability to manage collections and enforce payments while maintaining professional relationships.
• Communication: Superior verbal and written English communication skills suitable for official correspondence.
• Operational Resilience: Demonstrated ability to manage conflicting priorities and work effectively under pressure.