Outlet Operations Lead - Hospitality & Guest Experience

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking a qualified hospitality professional to manage daily operations alongside ensuring exceptional guest service. The ideal candidate will possess a diploma in hospitality and relevant experience in a 4-5 star hotel. Responsibilities include staff training, guest complaint resolution, and maintaining service standards. The position offers a competitive salary, training and development opportunities, and various employee benefits to support a balanced work environment.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement opportunities

Comprehensive health insurance

Employee recognition programs

Work-life balance policies

Provision of uniforms

Participation in social events

Transportation services

Employee wellness programs

Qualifications

• Experience in managing operations within a hospitality setting.
• Strong communication skills to liaise with guests and staff.
• Ability to train and develop employees.

Responsibilities

• Manage daily operations and ensure adherence to service standards.
• Conduct briefings and training for staff.
• Handle guest complaints and maintain quality of service.
• Assist in inventory management and equipment maintenance.

Skills

Hospitality knowledge

Guest complaint handling

Inventory management

Team leadership

Education

Diploma or degree in vocational hospitality

Job description

A leading hotel group in Abu Dhabi is seeking a qualified hospitality professional to manage daily operations alongside ensuring exceptional guest service. The ideal candidate will possess a diploma in hospitality and relevant experience in a 4-5 star hotel. Responsibilities include staff training, guest complaint resolution, and maintaining service standards. The position offers a competitive salary, training and development opportunities, and various employee benefits to support a balanced work environment.