Outlet Manager, Sunvibe (Pool & Beach)

Mandarin Oriental Hotel Group; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Mandarin Oriental Jumeira Dubai seeks an Outlet Manager for Sunvibe Pool & Beach to lead the pool and beach F&B operations. You will ensure service excellence, manage staff rosters, and partner with the culinary team to optimize menus and promotions, while enforcing SOPs and safety standards.

The role requires 3–5 years of luxury hotel outlet management experience, strong English communication, and the ability to drive guest satisfaction in a premier beachfront setting.

Qualifications

• 3–5 years as an outlet manager in luxury hotels.
• Excellent English communication; multilingual ability preferred.
• Experience with Pool & Beach operations and POS/cashier procedures.

Responsibilities

• Oversee pool & beach operations and admin; prioritize engagement by business needs.
• Ensure SOPs, quality measures and service standards are consistently met.
• Coordinate menus, prices and events with the Chef de Cuisine to boost revenue.
• Plan rosters, manage budgets, and monitor monthly P&L for the outlet.
• Lead and train a large, diverse team and maintain MO standards.

Skills

Outlet management

Team leadership

Operational excellence

Education

Hospitality/Hotel Management degree

Job description

Mandarin Oriental Jumeira Dubai is looking for an Outlet Manager Sunvibe Pool amp Beach to join our Food amp Beverage Team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels resorts and residences located in prime destinations around the world with a strong development pipeline Increasingly recognised for creating some of the world s most sought-after properties the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences With a pristine oceanfront setting Mandarin Oriental Jumeira Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline which is dominated by Burj Khalifa the tallest building in the world The hotel s beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city

As Outlet Manager Sunvibe Pool amp Beach you will be responsible for the following duties

• Oversee all operational and administrative aspects of the Pool amp Beach as appropriate and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters
• Enforce and monitor that all operational standards as per our policies SOP and quality measures are always in place
• Supervise the maintenance and cleanliness of the Pool amp Beach at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment
• Work closely with the respective Chef de Cuisine to plan menus prices and promotional events for the Pool amp Beach in order to maximize revenue generating opportunities in line with market demands
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports guest comment cards and guest incident reports and formulate action plans accordingly also in cooperation with the respective Chef de cuisine
• Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower equipment and supplies accordingly
• Ensure accuracy of all menus current spelled correctly clean and presentable and ascertain menu descriptions are up to date and distributed appropriately
• Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet
• Plan and execute special promotional activities for the outlet and plan for festive season events related to the outlet
• Attend and participate in all required meetings as scheduled
• The Outlet Manager must be fully conversant with the local laws and customs regarding the serving of alcohol and in particular the variations regarding the license under which his her Pool amp Beach operates He must also ensure that all staff under his her leadership are aware of these laws and license requirements and practice responsible service of alcohol
• Maintain a clear overview of all POS - point of sales related set ups and carry out regular check on accuracy of all items
• Monitor the monthly P amp L and carry out regular detailed analysis of outlet related financial information
• Follow all procedures policies and practices with regards to the Jardine accounting related requirements for F amp B outlets
• Observe the competition current market and international trends prices with the market and other new ideas and react accordingly
• Provide leadership direction and support to all Pool amp Beach colleagues at any time
• Train evaluate and schedule all colleagues in accordance with the applicable standards policies and as per the overall business requirements
• Ensure that MO s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care
• Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts depending on the business volume
• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Jumeira s procedures
• Encourage proactive efficient and effective inter-departmental communication within and beyond the F amp B division in order to promote a climate of teamwork and enthusiasm
• Personally monitor and follow through on any requirements of VIP guests who are dining in the Pool amp Beach
• Ensure customer satisfaction from arrival to departure in accordance to the MO Legendary Quality Experiences LQEs the MO Pillars and the respective service standard of MOQA
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the Pool amp Beach
• Effectively handle any kind of customer complaints being verbal or written
• Extremely organized and possess a solid administrative capability
• Proven ability to successfully support motivate and lead a large and diverse team
• Ability to organize large projects and events
• Able to use documented performance management systems and handling disciplinary processes
• Perform job with attention to details and the ability to organize and handle multiple tasks
• Competent computer skills including MS Office or equivalent
• Ability to understand effective approaches to communicate with different individuals
• Develop team members at all time
• Able to empower colleagues and communicate clearly with other managers
• Strong on the job and classroom style training skills
• Able to constantly update all training materials

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management.
• 3-5 years experience as an outlet manager (Pool & Beach) in a luxury hotel.
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.
• Ability to work long hours under the sun with a strong focus on operational excellence.
• Experience with Pool & Beach point of sales and cashiering procedures.
• Excellent verbal and written communication skills in English.
• Verbal and written communication skills in German, French, Russian, Spanish or Arabic languages are preferred.