Outlet Manager

Anantara; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking an experienced leader for operations within the Food & Beverage department. The ideal candidate will possess a College Diploma in Hotel Management and have prior experience in restaurant operations. Key responsibilities include staff training, budget management, and maintaining exceptional guest services. Candidates who are Arabic speakers will have an advantage. Join a team where guest satisfaction and operational excellence are the highest priority.

Qualifications

• Previous experience in Food & Beverage/Restaurant/Outlet operations leadership role.
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.

Responsibilities

• Ensure professional and profitable operation within the framework of the Hotel.
• Identify training needs and develop training for department employees.
• Achieve departmental budget goals through increased sales revenue.

Skills

Leadership

Teamwork

Guest service skills

Education

College Diploma in Hotel Management or related field

Job description

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To ensure professional and profitable operation within the framework of the Hotel
• With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels and implement a daily departmental training program.
• To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
• To accurately forecast business demands to ensure efficient staffing & food production.
• To be responsible for all accounting and billing procedures in the outlets
• To work with hotel management to develop and execute plans and actions for the marketing of the outlet. To be aware of all Anantara Guest Incentive programs and actively promote and support these.
• To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
• To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
• To train managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
• To be responsible for always maintaining outlet safety and sanitation standards
• To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
• Promote positive inter-departmental relations through candid communication and cooperation.
• To work closely with the Banqueting department to support all requested functions.
• Above all, to lead by example through a “hands on” approach to motivate our Associates to excel.

Qualifications

• College Diploma in Hotel Management or related field
• Previous experience in a Food & Beverage/Restaurant/Outlet operations leadership role
• Passion for leadership and teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills
• Arabic speaker is a plus