Outlet Manager Lobby Lounge

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a skilled manager to oversee outlet operations. This role requires strong leadership, effective staff training, and excellent customer service skills. The ideal candidate will possess a degree in Hotel Restaurant Management, with 2-3 years of hotel experience, ideally in a Lobby Lounge. The manager must also demonstrate a high degree of professionalism and remarkable interpersonal skills. This position offers full-time employment with no remote work options.

Qualifications

• Minimum 2 - 3 years Hotel experience is required.
• Experience in a Lobby Lounge is a strong asset.
• Excellent reading, written, and oral proficiency in English.

Responsibilities

• Manage day-to-day operations of the outlet.
• Motivate and supervise the work of all employees.
• Handle complaints and make effective service recovery.

Skills

Leadership

Interpersonal skills

Attention to detail

Education

Degree in Hotel Restaurant Management or equivalent

Job description

To manage the overall operation of the outlet following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

Key Roles & Responsibilities

• Motivate discipline direct and supervise the work of all employees in the Outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the Outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotels service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager Housekeeping and Engineering Department
• Control stock of all equipment in the outlet
• Constantly monitor staffs appearance attitude and degree of professionalism

Qualifications

• Degree in Hotel Restaurant Management or equivalent
• Minimum 2 - 3 years Hotel experience
• Experience in a Lobby Lounge is a strong asset

Personal Attributes

• Excellent reading written and oral proficiency in English
• Experienced in all aspects of Outlet service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong motivational skills
• Strong interpersonal skills and attention to detail
• High degree of professionalism sound human resources management capabilities business acumen energy and determination
• Proven organizational skills able to set and meet deadlines with quality results

Remote Work

No

Employment Type

Full-time