Outlet Manager - All Day Dinning

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Ras Al Khaimah is looking for an Outlet Manager to ensure high levels of customer satisfaction and manage restaurant operations effectively. The role requires a degree and a minimum of two years in a similar position, with strong communication and team management skills. Candidates should demonstrate a solid background in food and beverage services and a passion for quality. This position offers an opportunity to develop a dynamic team while exceeding financial goals.

Qualifications

• Minimum of two years experience in a similar role.
• Computer literate with effective communication skills.
• Excellent command of written and spoken English.

Responsibilities

• Manage assigned restaurant for customer satisfaction and quality service.
• Prepare employee schedules according to forecasts.
• Conduct regular training sessions aligned with departmental SOPs.

Skills

Effective Communication

Customer Focus

Planning for Business

Teamwork

Education

College/University degree

Job description

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

Responsibilities

As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Skills

Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results