Order & Logistics Specialist — Customer Service

Coty Inc; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading global beauty company is hiring a Customer Service Executive in Dubai. You will oversee order execution and customer satisfaction while ensuring compliance and timely deliveries. Responsibilities include order processing in SAP, cross-functional coordination, managing E-commerce operations, and driving service quality. Ideal candidates have strong order management skills, proficiency in SAP or ERP systems, and a keen attention to detail. Join a collaborative team focused on delivering excellence in a fast-paced environment.

Qualifications

• Experience in end-to-end order processing and customer service.
• Ability to handle returns and credit notes efficiently.
• Proficiency in data accuracy and validation using systems.

Responsibilities

• Manage order processing and logistics coordination.
• Communicate with internal and external stakeholders.
• Drive service quality and maintain KPIs.

Skills

Strong order management skills

Stakeholder coordination

Service mindset

Tools

SAP

ERP systems

MS Excel

Job description

A leading global beauty company is hiring a Customer Service Executive in Dubai. You will oversee order execution and customer satisfaction while ensuring compliance and timely deliveries. Responsibilities include order processing in SAP, cross-functional coordination, managing E-commerce operations, and driving service quality. Ideal candidates have strong order management skills, proficiency in SAP or ERP systems, and a keen attention to detail. Join a collaborative team focused on delivering excellence in a fast-paced environment.