Ops Tech SME, Quick Commerce

Q-Express Documents Transport - G25; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Dubai is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams. You will lead operational readiness, troubleshoot system issues, and ensure successful launches. Ideal candidates have 1–5 years of experience in operations or technical support, a relevant Bachelor's degree, and strong communication skills. Knowledge of test automation tools and SQL is a plus.

Qualifications

• 1–5 years of experience in operations or technical support.
• Experience supporting technology-enabled operations.
• Ability to manage multiple priorities in fast-paced environments.

Responsibilities

• Lead operational readiness and launch activities.
• Diagnose and troubleshoot system issues.
• Monitor performance post-launch and drive resolution.

Skills

Troubleshooting system issues

Data analysis using Excel

Strong communication skills

Problem-solving

Education

Bachelor's degree in engineering or computer science

Tools

Test automation tools

SQL

Python or similar scripting

Job description

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, elevate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Qualifications

• Bachelor's degree in engineering, computer science or equivalent
• 1–5 years of experience in operations, technical support, or product/tech coordination roles
• Experience troubleshooting system or process issues and driving them to resolution
• Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools
• Strong written and verbal communication skills, with the ability to work cross-functionally
• Ability to manage multiple priorities in fast-paced and ambiguous environments
• Knowledge of industry standard test automation tools and experience developing product test frameworks
• Experience supporting technology-enabled operations or launch environments
• Exposure to SQL, data querying, or basic scripting (Python or similar)
• Ability to analyze root causes, identify patterns, and recommend long-term improvements
• Experience working with product, tech, or last-mile/fulfillment teams
• Strong problem-solving skills with a bias for action and ownership

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