Operations Support Executive - dubizzle Cars

Bayut; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading online marketplace seeks an Operation Support Executive in the UAE. This role involves providing critical support to the sales team, managing customer inquiries, and streamlining sales processes. The ideal candidate will have strong customer service and communication skills, with a commitment to upholding high standards of professionalism. Join a dynamic team dedicated to enhancing the sales experience and improving operational efficiency.

Qualifications

• Ability to manage inquiries and respond professionally.
• Experience in administrative support within a sales environment.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Support the sales team effectively and efficiently.
• Simplify sales processes and handle inquiries.
• Maintain accuracy in client database and company procedures.
• Serve as liaison between sales team and other departments.
• Continuously seek process improvements in sales support.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Operation Support Executive, your primary role is to support the sales team in achieving their goals effectively and efficiently. You will play a vital role in simplifying the sales processes, handling inquiries, and providing important administrative support. Your responsibilities will include but are not limited to creating classified car packages, generating payment links, and facilitating communication between internal teams.

In this role you will:

• Provide comprehensive support to the sales team by managing inquiries, responding to customer requests, and addressing any concerns or issues promptly and professionally.
• Assist in setting up packages, payment plans, maintaining client database in the systems, and ensuring accuracy and adherence to company policies and procedures.
• Serve as a liaison between the sales team and other departments, facilitating communication and coordination to expedite sales processes and resolve issues effectively.
• Continuously seek opportunities to improve sales support processes and procedures, implementing enhancements to streamline operations and enhance overall efficiency.
• Uphold a high standard of professionalism, integrity, and customer service in all interactions, reflecting positively on the company's brand and reputation.
• Scheduling and managing the photography requests.
• Collaborate with cross-functional teams to elevate and resolve complex issues promptly.
• Cater to customer inquiries related to their accounts, providing timely and professional support.