Operations Support Executive (Arabic Speaker)

Bayut | dubizzle; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A well-known digital platform in the United Arab Emirates is looking for an Operations Support Executive. You'll be responsible for managing customer queries, providing product support, and processing contracts. The ideal candidate has secondary education, preferably in business, with 1-2 years in customer support. This role promises a competitive tax-free salary, comprehensive health insurance, and other benefits.

Benefits

Competitive tax-free salary

Comprehensive health insurance

Annual air ticket allowance

Employee discounts

Rewards & recognitions

Learning & development

Qualifications

• Minimum of secondary education, preferably undergraduate in business.
• 1-2 years of experience in a customer support role.
• Knowledge of ticketing systems and customer support practices.

Responsibilities

• Manage customer queries and complaints.
• Provide product support and information to clients.
• Process contracts and legal documents.

Skills

Customer service skills

Problem-solving skills

Verbal communication

Organizational skills

Multi-tasking abilities

Education

Secondary education, preferably undergraduate in business

Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Operations Support Executive, you will be responsible for managing customer queries and complaints and for providing product support and information to the clients. You will also process contracts and legal documents, making modifications on the client packages/orders and escalating complaints across a number of communication channels.

Responsibilities

• Communicating with clients through various channels, providing product and service information, and resolving product and service problems.
• Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Processing contracts and legal documents.
• Keeping record of customer interactions, transactions, comments and complaints.
• Ensuring customer satisfaction and providing professional customer support.
• Working in a fast paced, high performing team.
• Operating in a multicultural environment with over 60 different nationalities.

Benefits and Perks

• Competitive tax‑free salary
• Comprehensive health insurance
• Annual air ticket allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & recognitions
• Learning & development

Qualifications

• A minimum of secondary education, preferably undergraduate in business
• At least 1‑2 years of experience in a customer support role
• Knowledge of ticketing systems and customer support practices
• Excellent verbal and written communication skills
• Strong organizational skills
• Problem‑solving and multi‑tasking skills
• Patient, flexible, enthusiastic, empathy / compassion

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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