Operations Supervisor

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global logistics company is seeking an experienced Logistics Supervisor in Dubai. The role involves managing logistics assistants, ensuring safety, and overseeing daily operations in a fast-paced environment. You will be responsible for coaching team members, managing workflows, and maintaining performance metrics. The ideal candidate should have experience in warehouse operations, excellent communication skills, and the ability to adapt to flexible work schedules. This position demands physical stamina and a proactive approach to logistics management.

Qualifications

• Experience in warehouse operations for efficient logistics.
• Ability to lift up to 49 pounds and work in varied shifts.
• Experience with planning performance metrics and process improvements.

Responsibilities

• Support daily management of operational duties as needed.
• Manage logistics assistants and ensure operational KPIs are met.
• Interview candidates for associate roles and provide training.

Skills

Logistics management

Safety prioritization

Coaching

Communication

Performance monitoring

Education

High school or equivalent

Tools

Microsoft Office

Job description

DESCRIPTION

To help us maintain our high standards of service we are seeking an experienced and accomplished Logistics Supervisor to drive both innovation and execution in our busy Transportation network.

Your responsibilities:

• First and foremost support the overall daily management of operational duties. This will mean deputizing for the Operations Manager as and when required: you’ll step in on their behalf where necessary.
• You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
• You will be monitoring the coordinator and associate performance and coaching them when needed partnering with supporting departments to improve logistics processes and operations communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
• You will be expected to interview candidates for associate roles.
• You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore you’ll maintain a keen eye for detail ensuring that all administrative tasks are accurately and fully completed. Moreover you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking trending and reporting on site performance on a regular basis.
• In addition to your day‑to‑day responsibilities you will also help with training and mentoring new Associates ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this you’ll follow up on and resolve any process‑related issues as and when required the role will include physical activities such as pushing carts with up to 100 pounds of weight and lifting packages with up to 15 kg of weight.
• You are expected to be flexible to work in different shifts and to do overtime when needed.
• Finally together with the Operations Manager you will sufficiently resource your function from a personal standpoint. Resourcing in this context means multiple things: callouts for training needs absence and performance management coaching and continuous monitoring of department productivity and many more.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

Key job responsibilities

• Make Shifts Plan (Receive/Dock/Stow)
• Manage Associates and work on achieving Productivity & Quality
• Implement Kaizens
• Work on making mechanisms for a good overall flow.
• Experience in warehouse operations
• Experience in logistics
• 1 years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area including weekends nights and/or holidays
• Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
• Work 40 hours/week and overtime as required
• Experience with planning performance metrics and process improvement

Required Experience:

Manager