Operations Specialist

Mind Base Education; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An educational organization based in Abu Dhabi is looking for an Operations Specialist to manage student accommodation. This role involves overseeing housing arrangements ensuring compliance with cultural and safety standards, and addressing student concerns. The ideal candidate will be a UAE National with a minimum of 2 years in operations management and a Bachelor's degree in a related field. Proficiency in Microsoft Office and excellent communication skills are required.

Qualifications

• Minimum 2 years of relevant experience in operations and housing management.
• UAE National with strong understanding of cultural requirements.
• Excellent coordination and problem-solving skills.

Responsibilities

• Oversee student housing placements and manage complaints professionally.
• Conduct audits for compliance with Client and Program standards.
• Prepare reports on accommodation occupancy and operational issues.

Skills

Student-Centered Approach

Operations Management

Problem Solving

Communication Skills

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Data Management Systems

Job description

Position Purpose

The Operations Specialist is responsible for overseeing the student accommodation management under the Program, ensuring that all housing arrangements comply with cultural, safety, operational, and Client program standards. This role ensures that students receive high-quality, secure, and culturally appropriate accommodation while maintaining operational efficiency and financial accountability.

The role acts as the primary liaison between the Client, accommodation providers, and students, addressing housing concerns, managing contracts, and supporting overall operational excellence in alignment with the objectives of the Program.

The program supports students academically, culturally, and socially. Through a structured framework that ensures a successful transition and experience overseas.

The program plays a key role in developing globally minded graduates who return with the skills and exposure needed to contribute to the UAE’s national priorities.

Key Responsibilities

Accommodation Operations

• Oversee student housing placements, transfers, renewals, and clearances.
• Manage student housing complaints, safety concerns, and change requests efficiently and professionally.
• Conduct periodic audits to ensure compliance with Client and the Program standards.
• Ensure that all student accommodation arrangements meet cultural, safety, and operational requirements.

Administrative and Records Management

• Support financial student accommodation, including invoice verification and coordination with Client Financial Operations.
• Maintain accurate records of housing placements, occupancy, and operational metrics.

Reporting & Data Management

• Maintain up-to-date housing and accommodation records within the relevant data management systems.
• Prepare periodic reports on accommodation occupancy, provider feedback, and operational issues.
• Ensure data integrity and compliance with Client confidentiality and reporting standards.

Core Competencies

• Student-Centered Approach and Empathy
• Operations and Vendor Management
• Financial and Administrative Accuracy
• Compliance Awareness
• Problem Solving and Decision Making
• Collaboration and Team Coordination

Requirements

Qualifications & Experience

• UAE National.
• Minimum 2 years of relevant experience in operations, housing and service provider management.
• Bachelor’s degree in business administration, Operations, or a related field.
• Strong understanding of student welfare, safety, and cultural requirements.
• Excellent communication, problem-solving, and coordination skills.
• Proficiency in Microsoft Office; familiarity with data or case management systems preferred.