Operations Manager - Holiday Homes

Bespoke Residences & Holiday Homes; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury holiday home company in Dubai is seeking an Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have at least 3 years of managerial experience in a luxury setting, strong leadership skills, and a thorough understanding of property operations. This role requires a proactive problem-solver with excellent communication abilities. A valid UAE driving license is necessary.

Qualifications

• Minimum of 3 years’ managerial experience in Guest Relations or Operations in a luxury holiday home or 5-star hotel in the UAE.
• Proven leadership and people-management skills.
• Valid UAE driving license required.

Responsibilities

• Oversee daily operations across all functional teams.
• Lead the Guest Relations team and supervise heads of other departments.
• Implement and maintain Standard Operating Procedures (SOPs).
• Monitor key performance indicators (KPIs) and guest reviews.

Skills

Managerial experience

Leadership skills

Communication abilities

Understanding of property operations

Problem-solving skills

Detail-oriented

Tools

HostAway

Breezeway

Job description

About the Job

Luxury Short-Term Living

At Bespoke Residences and Holiday Homes, we redefine the art of short-term living in Dubai through personalized hospitality, exceptional property care, and curated guest experiences. Our mission is to deliver a 5-star standard across every stay — ensuring comfort, consistency, and excellence that keeps our guests returning time and again.

The Role: Operations Manager

The Operations Manager plays a pivotal role in ensuring smooth daily operations across all Bespoke departments — Guest Relations, Housekeeping, Engineering and Logistics — maintaining the highest service, quality, and compliance standards in line with the company’s values and UAE holiday home regulations.

This role is both strategic and hands‑on, driving efficiency, operational excellence, and team accountability to ensure each property consistently delivers a luxury home‑away‑from‑home experience.

Key Responsibilities

• Oversee and coordinate day-to-day operations across all functional teams to ensure properties are fully prepared, guests are delighted, and brand standards are consistently met.
• Lead the Guest Relations team while supervising the Heads of Housekeeping, Maintenance, and Logistics to ensure seamless collaboration and “One Team” synergy.
• Champion a culture of accountability, communication, and service excellence across all departments.
• Manage and resolve guest escalations professionally, ensuring every service recovery leaves a positive impression.
• Implement and control the glitch management process to guarantee prompt resolution of all guest and operational concerns.
• Conduct regular and surprise property inspections to ensure readiness, cleanliness, and compliance with Bespoke’s 5-star quality benchmarks.
• Maintain, review, and enhance Standard Operating Procedures (SOPs) for all departments, ensuring operational consistency and compliance with DTCM and Sakani requirements.
• Collaborate with the HR and Training teams to ensure all operational staff are trained in updated checklists, inspection templates, and SOP materials.
• Drive continuous process improvement through new technology, vendor performance assessments, and workflow optimization (e.g., HostAway, Breezeway, Monday.com).
• Monitor key performance indicators (KPIs), guest reviews, and departmental reports to identify trends and improvement opportunities.
• Review and approve vendor quotations, purchase requests, and payments in coordination with the Finance Department.
• Track operational budgets and expenses, ensuring effective cost control and resource allocation.
• Support the Leadership Team in strategic planning, forecasting, and scaling operational capabilities as the portfolio grows.

Skills & Qualifications

• Minimum of 3 years’ managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home company or 5-star hotel in the UAE.
• Proven leadership and people‑management skills with the ability to inspire, train, and lead diverse teams.
• Strong communication and interpersonal abilities with a guest‑first approach and calm handling of escalations.
• Thorough understanding of property operations, housekeeping standards, and maintenance workflows.
• Working knowledge of HostAway, Breezeway, or similar property management platforms is a strong advantage.
• Familiarity with DTCM and Sakani systems for guest registration and compliance is preferred.
• Valid UAE driving license required.
• Organized, detail‑oriented, and capable of multitasking in a fast‑paced environment.
• Hands‑on, proactive problem‑solver with strong decision‑making skills.