Operations Manager

Fixo Felix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier property maintenance provider in Dubai is looking for an Operations Manager to lead field teams and uphold the company's gold standard. Responsibilities include overseeing technician schedules, ensuring quality control, managing client relations, and implementing training. The ideal candidate has 3–5 years in Operations Management, a strong understanding of HVAC and plumbing, and excellent communication skills. A valid UAE Driving License is mandatory. Competitive compensation offered.

Qualifications

• Minimum 3–5 years of experience in Operations Management within the Dubai FM/Technical Services sector.
• Strong hands‑on understanding of HVAC/AC systems, plumbing, and electrical works.
• Proven ability to manage diverse technical teams.

Responsibilities

• Oversee the daily schedules of AC and MEP technicians.
• Conduct regular site inspections and audits of work quality.
• Act as the first point of contact for client dissatisfaction.

Skills

Operations Management experience

HVAC/AC systems knowledge

Leadership skills

Technical communication

Proficiency in CRM/FSM software

Job description

Role Purpose

Fixo Felix is a premier property maintenance and technical services provider in Dubai. We pride ourselves on delivering high-quality MEP (Mechanical, Electrical, and Plumbing) and AC solutions with a focus on professionalism, cleanliness, and exceptional customer service. We are looking for a dedicated Operations Manager to lead our field teams and ensure every job meets the "Fixo Felix" gold standard.

Key Responsibilities

1. Operational Leadership & Scheduling
   • Daily Management: Oversee the daily schedules of AC and MEP technicians, ensuring optimal routing and punctuality across Dubai.
   • Morning Briefings: Conduct daily team briefings to review the day’s targets, safety protocols, and grooming standards.
   • Resource Allocation: Assign the right technicians to the right jobs based on their specific skill sets.
2. Technical Oversight & Quality Control
   • Site Inspections: Conduct regular, unannounced site visits to audit the quality of work and ensure technicians are adhering to company standards.
   • The "First-Time Fix" Initiative: Minimize return visits by ensuring technicians have the correct diagnostic tools and parts before starting a job.
   • Grooming & Cleanliness: Strictly enforce our policy that job sites must be left cleaner than they were found and that technicians represent the brand professionally in full uniform.
3. Quoting & Procurement Coordination
   • Rapid Quoting: Review technician reports and material requirements to ensure client quotes are accurate and sent out within 2–4 hours of the initial visit.
   • Inventory & Logistics: Coordinate with purchasers to ensure high-quality materials are sourced. Manage "van stock" levels to reduce downtime spent traveling to suppliers.
   • Tool Management: Maintain an up-to-date inventory of company tools and machinery, ensuring they are serviced and in good working order.
4. Client Relations & Escalations
   • Complaint Resolution: Act as the first point of contact for any client dissatisfaction, resolving issues professionally and promptly to maintain our high rating.
   • Technical Guidance: Explain complex technical issues to clients in simple terms, providing them with confidence in our recommendations.
5. Training & Development
   • Skills Assessment: Identify knowledge gaps in the technical team and organize "hands‑on" training sessions.
   • Standard Operating Procedures (SOPs): Implement and update SOPs for common maintenance tasks to ensure consistency across the board.

Required Qualifications & Skills

• Experience: Minimum 3–5 years of experience in Operations Management within the Dubai FM/Technical Services sector.
• Technical Knowledge: Strong hands‑on understanding of HVAC/AC systems, plumbing, and electrical works.
• Leadership: Proven ability to manage diverse technical teams (experience managing Filipino technicians is a plus).
• Communication: Excellent verbal and written English. Ability to communicate technical details clearly to both staff and clients.
• Driver’s License: A valid UAE Driving License is mandatory.
• Tech Literacy: Proficiency in using CRM or Field Service Management (FSM) software and Microsoft Office.

Key Performance Indicators (KPIs)

• Average Quote Turnaround Time.
• First-Time Fix Rate (%).
• Customer Satisfaction Score (CSAT).
• Reduction in material wastage and unauthorized fuel/travel time.