Operations Executive - Aerospace

CMA CGM; Dubai; On-site; AED 167,000 - 301,000; Full time

Job summary

CEVA Logistics, under CMA CGM Group, seeks an experienced freight forwarding operations specialist in Dubai. You will manage customer orders, route planning, and cross-border documentation while coordinating with network offices to ensure timely delivery.

Join a global team and help optimize service levels, cost, and compliance across air, ocean, and road networks in a dynamic market. The role emphasizes proactive problem solving and strong communication within a fast-paced environment.

Qualifications

• Bachelor's/College level degree in operations or supply chain management or related field, or equivalent experience.
• Proven ability to manage shipments from origin to delivery.
• Strong understanding of import/export regulations and customs processes.

Responsibilities

• Receive, record, and validate customer orders.
• Plan routing and execute plans per COS instructions.
• Coordinate with network offices to gather documents (invoices, packing lists) and align with client.
• Own shipment lifecycle from origin to final delivery.
• Suggest service and cost improvements across land, sea, and air operations.
• Ensure customs compliance for import/export in UAE.

Skills

Communication skills

Interpersonal skills

Organization & time management

Problem solving

Negotiation

Attention to detail

Analytical thinking

Education

Operations or supply chain degree or equivalent

Tools

IT systems knowledge

Job description

Dubai, ARE

CEVALogistics

Permanent contract

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. This is more than a job.It’s a journey on which you rise.

Check the Shipment Information

• Receive, record, and validate customer order.


• Realize the execution plan (routing) according to Customer Operation Support - (COS) instructions


• Co-ordinate with network offices to collect and control all required documents (commercial invoice, packing list, etc.)and updates, Ensure effective liaison with client and coordinate arrangement of shipment


• Take responsibility for the shipment from its origin country until the shipment is delivered to the customer


• Seek innovative ways to improve service and cost, which will include both technological and process improvements
  Ensure appropriate coordination between land, marine, and air operations crews in different locations and provide appropriate support to facilitate operation


• Ensure Customs compliance with import/export local regulations for all equipment and materials

Handle shipments

• Co-ordinate with network offices to check the availability of cargo and provide confirmation that shipping can proceed


• Ensure clearly defined process for all ad hoc out of scope requests including rate negotiations with network, rate filing with client, obtaining necessary approvals prior confirmation of shipments in conjunction.


• Troubleshooting including service deviation escalation, Claim centralization and follow-up.


• Provide 24/7 on-call support, to cover the after-office hours and public holidays for AOG situation.


• Continuous improvement to be outlined on cost and service failures by engaging with the network.


• Coordinate with the client on the day-to-day operations.

Process & Monitor shipments

• Any damages to be reported in a timely manner and claims to be raised in line with the air/sea process


• Monitor all shipments through the deployed Link tracker and intervene to resolve service deviations and deploy recovery plan with network in conjunction with Client.


• Follow up on all missing key data events to be addressed to specific network offices and ensure tracker is updated on timely manner.


• Sop updation and dissemination to network when scope is updated or changed.

Process & Monitor Customer invoices & Reports

• Maintaining of SOA files with latest invoices and submitting to Dnata for final review.


• Resolve all rate discrepancies between network and Client including reconciling disputes on any invoices. Reconciliation to be done on weekly basis to ensure timely payment for all network invoices as per agreed credit terms.


• Conduct weekly coordination meetings with overseas network teams to review invoice disputes, identify root causes, track resolution status, and ensure closure within agreed timelines.


• Prepare operational reports, review the trend of the business and provide analyzed feedback to the manager.


• Be responsible for the effective operational execution our commitments (qualitative pre-assessment)

Notes including corrective action.

• One TMS


• Team management and ensuring the work is delegated and is aligned properly.


• Ensure SOPs are in place of new client boarding/ or new stations.

Education and Experience:

• College, professional or university degree in operations or supply chain management or related functional area or equivalent education and experience is often accepted.


• Minimum 3 years experience in Freight Forwarding industry

Specialist Knowledge & Skills

• Knowledge of import/export laws and regulations and custom clearance compliance (specifically, UAE Customs Requirements


• Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.


• Working knowledge of IT technical disciplines related to systems architecture, operating systems, programming environments and databases.


• Strong interpersonal skills including diplomacy and patience.


• Demonstrated skills in organization group process, problem identification and resolution.


• Strong organizational and time management skills with ability to manage multiple projects and set priorities

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.