Operations Coordinator

The Energy Training Centre; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A training organization in Dubai seeks an Operations Coordinator to manage the registration process and provide exceptional customer service. The ideal candidate will have a Bachelor's degree in a relevant field, strong analytical skills, and experience with ERP systems. You will oversee billing and invoicing, ensuring a seamless experience for participants. Proficiency in Microsoft Office is required, and excellent communication skills in English are essential for outreach and collaboration.

Qualifications

• Bachelor's degree preferred in a relevant field.
• Proven customer service experience with professionalism.
• Experience with ERP systems and data management.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication in English.
• Ability to prioritize tasks in a deadline-driven environment.
• Proficiency in Microsoft Office applications.

Responsibilities

• Act as main contact for registered participants and address inquiries.
• Manage registration process ensuring accuracy of participant information.
• Maintain ERP system with participant and financial data.
• Generate invoices and process payments timely.
• Monitor participant payments and outstanding balances.
• Collaborate with teams to resolve registration or billing discrepancies.
• Prepare regular reports on registration and financial status.

Skills

Customer service

Data entry

Analytical skills

Communication skills

Time management

Education

Bachelor's degree in Business Administration, Finance, Accounting, or related field

Tools

ERP systems

Microsoft Office Suite

Job description

PLEASE READ THE JOB DESCRIPTION CAREFULLY

Work Location:

In-Person in Dubai Media City (Near Dubai Internet City Metro Station)

Interview:

In-Person in Dubai Media City (Near Dubai Internet City Metro Station)

Position / Department:

Operations Coordinator - Registration-In-Charge at the Registrations Department

Job Description:

You will play a crucial role in managing the registration process including billing and invoicing procedures for our programmes. You will serve as the primary point of contact for all registered participants, ensuring a seamless experience from registration through to programme completion. We are looking for a detail-oriented individual with a strong background in customer service and preferably finance or accounting.

Key Responsibilities:

• Act as the main contact point for all registered participants, addressing inquiries and concerns promptly and professionally.
• Manage the registration process from start to finish, ensuring accuracy and completeness of all participant information.
• Update and maintain the ERP system with accurate participant data and financial information.
• Generate invoices and process payments accurately and in a timely manner.
• Monitor and track participant payments and outstanding balances.
• Collaborate with internal teams to resolve any registration or billing discrepancies.
• Prepare regular reports on registration and financial status for management review.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.
• Proven experience in a customer service role, with a strong focus on professionalism and customer satisfaction.
• Previous experience with ERP systems and proficiency in data entry and management.
• Strong analytical skills and attention to detail, with the ability to reconcile accounts and resolve discrepancies effectively.
• Excellent communication skills in English, both written and verbal, with the ability to communicate complex information clearly and concisely.
• Ability to prioritize tasks and manage time efficiently in a deadline-driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial software or databases is a plus.