Operations Associate

MIRAL; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment and leisure company in the United Arab Emirates is seeking motivated individuals to provide exceptional customer service. You will welcome guests, assist with purchases, and handle cash transactions while ensuring a positive guest experience. Candidates should have a higher secondary education and good communication skills, with previous retail or customer care experience preferred.

Qualifications

• Higher secondary or equivalent.
• Moderate verbal communication skills.
• Basic knowledge of cash handling skills.
• Good communication skills.

Responsibilities

• Greeting and welcoming guests in a friendly manner.
• Engage each guest and listen attentively.
• Assist guests in making purchases.
• Manage queue lanes and entrances.
• Sell tickets and retail products.
• Collect payments via various methods.
• Balance cash register.
• Maintain knowledge of ongoing promotions.
• Provide information to guests.
• Upsell and cross-sell products.
• Arrange and maintain product displays.
• Proactively resolve guest concerns.
• Manage lost and found counter.
• Conduct guest surveys.
• Ensure guest safety in emergencies.
• Work outdoors in extreme weather.
• Achieve promotional targets.
• Assist with inventory.
• Perform other required tasks.
• Able to work in all weather conditions.
• Physically able to lift items and climb ladders.

Job description

Job Responsibilities

• Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace

• Engage each guest as a unique individual and listen attentively to their requests and questions

• Assist and advise guests to make purchases by recommending, describing and demonstrating products

• Manage and maintain queue lanes, turn stiles, entrances and exits

• Sell tickets and retail products via a computerized Point of Sale (POS) system

• Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies

• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control • Maintain awareness and adherence to company’s cash handling policies

• Maintain knowledge and awareness of ongoing promotions

• Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

• Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory

• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy

• Applying product knowledge while handling guests and improve the same on a regular basis

• Manage lost and found counter and locker area according to company’s lost and found policy

• Conduct guest surveys using a company provided tablet, ensuring all questions are completed and submitted

• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary

• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather

• Working on promotions and achieving set targets

• Assisting in quarterly and yearly inventory

• Any other tasks that may be required from time to time to perform to meet the needs of the business

• Medically able to work in all weather conditions

• Physical able to carry/lift items, climb ladder etc

Essential Qualifications

• Higher secondary or equivalent
• Moderate verbal communication skills
• Basic knowledge of cash handling skills
• Good communication skills

Desirable Qualifications

• Previous retail experience
• Previous customer care experience
• Previous experience in handling guest complaints
• Any other language would be an advantage
• Previous cash handling skills

Miral Experiences