Operational Manager

IBMC; United Arab Emirates; On-site; AED 330,000 - 478,000; Full time

Job summary

An international fintech firm is seeking an Operational Manager based in the UAE to unify and scale operations across its entities in Singapore, Hong Kong, and Indonesia. The role involves leading operational planning, implementing ERP systems, and developing SOPs. Candidates should have 8-12 years of operations experience in SaaS or fintech, along with strong analytical and leadership skills. This pivotal position offers opportunities for professional development and career advancement.

Benefits

Collaborative and supportive work environment

Opportunities for professional development

Qualifications

• 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
• Proven experience in ERP evaluation and implementation.
• Strong analytical, leadership, and communication skills.

Responsibilities

• Translate the group’s strategic vision into measurable operational frameworks.
• Design, document, and roll out Standard Operating Procedures for all major operational domains.
• Align Singapore, Hong Kong, and Indonesia functions under a unified structure.

Skills

Leadership

Analytical skills

Communication

Process optimization

SaaS workflow understanding

Education

Bachelor’s or Master’s in Business, Operations, or Systems Management

Tools

ERP systems

SOP design tools

Job description

IBMC is assisting our client in hiring a Operational Manager to unify and scale operations across their entities in Singapore, Hong Kong, and Indonesia.

The role is responsible for building the group’s operating system end-to-end: standardizing processes, implementing automation and ERP/SaaS tools, tightening cross-country coordination, and ensuring every function operates with clear KPIs, accountability, and visibility.

This position requires a senior operator who understands SaaS-style workflows, multi-entity management, and the operational realities of fintech or prop trading environments.

Key Responsibilities

Strategic & Operational Leadership

• Translate the group’s strategic vision into measurable operational frameworks and goals.
• Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
• Lead operational planning, forecasting, and execution to support group expansion.
• Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.

Proactive Risk & Scalability Management

• Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
• Identify bottlenecks before they upscale into operational issues and propose mitigation plans.
• Build a forward-looking risk framework that anticipates scaling constraints across YPF and FYFX.
• Drive preventive actions to avoid growth disruptions and maintain operational stability.

Process Optimization & SOP Development

• Design, document, and roll out Standard Operating Procedures (SOPs) for all major operational domains — onboarding, customer success, marketing, HR, finance, and development.
• Establish and enforce consistent operational standards across both entities.
• Continuously monitor adherence to SOPs and drive updates as systems evolve.

Systems Integration & ERP Implementation

• Research and evaluate potential ERP or operational management systems to unify workflows, data, and reporting across entities.
• Lead ERP vendor selection, cost-benefit analysis, and implementation planning.
• Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
• Ensure automation of key reporting functions and build real-time operational dashboards.

Cross-Entity Collaboration

• Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure.
• Standardize communication, reporting, and escalation procedures.
• Drive coordination between YPF and FYFX teams to maximize operational synergy.

Financial & Administrative Oversight

• Collaborate with the CFO to control operational costs and track efficiency ROI.
• Introduce operational cost tracking and resource utilization metrics.
• Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness.

People Leadership & Culture

• Build and mentor a high-performing operations and mid-management team.
• Promote a culture of ownership, accountability, and continuous improvement.
• Support HR with workforce planning, training, and team development aligned with group goals.

Executive Collaboration

• Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting.
• Provide data-driven insights and performance analysis to guide decision-making.
• Support due diligence and investor relations with operational reporting and risk assessments.

KPIs

• ERP system researched, selected, and implemented within agreed timeframe and budget
• Group-wide SOP coverage and adoption rate
• Operational efficiency gains (turnaround time, cost-to-revenue ratio, process automation)
• Cross-entity reporting consistency and KPI visibility
• Team productivity, accountability, and satisfaction
• Achievement of group OKRs and operational targets
• Client onboarding cycle time
• Reduction of backlog

A pivotal role in the growth and success of a dynamic fintech group.

Collaborative and supportive work environment where your ideas are valued.

Opportunities for professional development and career advancement.

Qualifications

• Bachelor’s or Master’s in Business, Operations, or Systems Management.
• 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
• Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
• Strong analytical, leadership, and communication skills.
• Experience leading multi-country or multi-entity operations.
• Demonstrated ability to manage change and drive measurable performance improvement.
• Location Requirement: This is a Bali-based position.