Operational Excellence Manager

Minor International; Sir Bani Yas; On-site; AED 150,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking an Operational Excellence Manager in Abu Dhabi. The ideal candidate will help enhance quality and operational objectives by analyzing customer service metrics and leading improvements for guest satisfaction. A graduate degree in Hotel Management and at least 3 years of experience in a related role are required. The position emphasizes interpersonal skills and attention to detail to thrive in a dynamic environment.

Qualifications

• Minimum 3 years of experience in Operational Excellence Management in the service industry.
• Experience as a Qualified ISO 9001:2000 Lead Auditor or in Six Sigma methodologies is a plus.
• Multi-cultural exposure is advantageous.

Responsibilities

• Assist hotel management in achieving quality and operational excellence objectives.
• Review and analyze customer service metrics.
• Implement improvements in brand standard compliance and guest satisfaction.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Adaptability to changing environments

Education

Graduate degree in Hotel Management or related field

Job description

• Company Location: Desert Islands Resort & Spa by Anantara

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

You will assist the hotel management in achieving its quality and operational excellence objectives.This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance,emotional audits, guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

Qualifications

• Graduate degree in Hotel Management or related field
• Minimum 3years experience in Operational Excellence Management role – service industry sector.
• It is a plus if you have achieved Regionally Recognised Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor, or certified in Six sigma, green belt or black belt.
• Demonstrable excellent interpersonal, communication skills and organisation skills
• Demonstrable accuracy and attention to detail
• Multi cultural exposure
• Receptive to a fast-paced and changing environment.