Openings & Guest Experience Intern

AccorCorpo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking an intern to assist with significant projects related to hotel openings and guest experience. The role requires excellent communication skills and the ability to support senior executives. Interns will gain valuable experience working closely with management on various tasks including project management and KPI analysis. This is a full-time position starting in September 2025 for a duration of 6 months, based in Dubai.

Qualifications

• Prior experience in supporting Senior Executives.
• Understands the drivers of key hotel openings and GX metrics.

Responsibilities

• Support the Hotel Openings across all projects for the Raffles & Fairmont Brand.
• Assist with analyzing KPIs related to the Quality Performance of the hotels.
• Bi-weekly/Monthly update meetings with departments, taking minutes.

Skills

Excellent Communication Skills fluency in English

Strong Adaptability and Organizational Skill

Project and Time Management Skills

Analytical Skills

Technical Skills (Word, PowerPoint, Excel)

Job description

Gain valuable experience as you build your career in luxury hospitality. Support the Hotel Openings Manager, the Guest Experience Manager and the Senior Vice Presidents of Openings and Guest Experience at Raffles & Fairmont on various significant projects contributing to the Brands portfolio of new hotel openings, conversions, closings as well as the Guest Experience KPIs for the brands.

Internship to commence September 2025 - Duration 6-Months

Summary of Responsibilities

• Support the Hotel Openings across all opening / conversion and closing projects for the Raffles & Fairmont Brand globally
• Assist and support processes together with the GX manager and HOS Manager set out by the department.
• Pre Opening Budget establishment / Hotel Openings Tool Taskworld / Presentation establishment / Dashboarding POBs
• Production of usable reports and metrics related to the departmental requirements, memos schedule meetings take minutes and other administrative tasks.
• Update PPT for key stakeholders as per the requirements and create different PPTs depending on Greenfield or Takeover or De-Flag.
• Bi-weekly/Monthly update meetings with different departments taking minutes and logging them in Taskworld and WeMax.
• Assist with analyzing KPIs related to the Quality Performance of the hotels using tools such as VOG, Trust, You LQA

Qualifications

• Excellent Communication Skills fluency in English
• Understands the drivers of key hotels openings and GX metrics (financial, commercial, CX, People)
• Prior experience in supporting Senior Executives
• Strong Adaptability and Organizational Skill
• Project and Time Management Skills
• Analytical Skills
• Technical Skills (Word PowerPoint Excel)

Additional Information

Based from the Accor Office in Dubai UAE.

Our Commitment to Diversity & Inclusion: we are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time