Open call for Senior Solution Engineers

Infobip; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global communications company in Dubai seeks a Senior Solution Engineer to deliver exceptional customer experiences and lead complex projects. The ideal candidate will have 7 years of experience in solution engineering and a relevant degree. This role requires fluency in Arabic and English, with a strong focus on providing innovative solutions to enhance business outcomes. Collaborate with a diverse team dedicated to continuous development and excellence in service delivery.

Qualifications

• 7 years of experience in solution engineering, presales, or systems applications consulting.
• Ability to create a positive experience for customers by maximizing service/product offerings.
• Excellent writing/editing and verbal communication skills.

Responsibilities

• Deliver exceptional customer experiences through tailored solutions.
• Lead complex projects for high-profile customers.
• Advise customers on best practices to improve business outcomes.

Skills

Solution engineering

Technical leadership

Customer advisory

Project management

Fluency in Arabic

Fluency in English

Education

Bachelor or Master degree in computer science or technology

Job description

At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobip's platform is used by almost 80% of the population making it the largest network of its kind and the only full‑stack cloud communication platform globally.

Join us on our mission to create life‑changing interactions between humans and online services with new and unseen solutions.

Join our Solution Engineering team that supports the entire MENA region as a Senior Solution Engineer. This is a senior individual contributor role focused on delivering exceptional customer experiences through tailored solutions, technical leadership and innovation. You will lead complex projects for high‑profile customers owning the end‑to‑end technical process from solution design to delivery and integration.

Help customers and partners understand the value of solutions.

• Deeply understand the customers businesses knowing exactly which of our solutions and products can help them evolve their business
• Advise customers on best practices in the industry to improve their business outcomes
• Continuously identify and design new and innovative solutions to meet customers business needs
• Collect the technical requirements and design complex technical solutions and service integration plans.
• Handle technical and security questionnaires.
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation

Implement solutions for new and existing customers

• Deliver comprehensive and precise technical documentation
• Configure/customize complex Infobip solutions to meet customers business requirements
• Ensure all projects are delivered on time within scope and budget and exceeding customer expectations.
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
• Create conversational workflows and strategies (natural dialog flows wireframes and templates) for Answers and other Infobip products

Contribute to internal initiatives and focus on continuous development

• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
• Have an in‑depth overview of market feature requirements and provide feedback to steer the development of product features
• Mentor junior team members and newcomers
• Maintain a comprehensive understanding of Infobip's products and solutions both technically and commercially staying updated on changes and upgrades.

What you will bring:

• 7 years of experience in solution engineering presales or systems applications consulting
• Bachelor or Master degree in computer science or technology
• Ability to create a positive experience for the customers by maximizing service and/or product offerings and building relationships.
• Fluency in Arabic and English with excellent writing/editing and verbal communication skills.

Join us!

Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of one's identity.

Required Experience:

Senior IC