Onsite & On-Call Desktop Support Lead

Axiom Technologies; Dubai; On-site; AED 15,000 - 25,000; Full time

Job summary

A global IT services firm in Dubai is seeking a capable IT Support Specialist to provide onsite and on-call assistance for desktop computing. The ideal candidate will have 5+ years of relevant experience with strong troubleshooting abilities across various operating systems. Proficiency in MS Office and excellent customer service skills are essential. This role emphasizes collaborative and independent work in a high-pressure environment.

Qualifications

• 5+ years of relevant experience in IT support.
• Ability to provide onsite/on-call assistance to end-users.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Coordinate IT activities and manage resources efficiently.
• Support desktop computing environment for end-users.
• Ensure optimal service delivery in a timely manner.

Skills

Computer OS / Peripherals troubleshooting

Handling Different PC Operating Systems

Performing Hardware Software Installation

Good knowledge of MS Office tools installation & troubleshooting

Excellent customer service and people skills

Advanced technical abilities

Education

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Job description

A global IT services firm in Dubai is seeking a capable IT Support Specialist to provide onsite and on-call assistance for desktop computing. The ideal candidate will have 5+ years of relevant experience with strong troubleshooting abilities across various operating systems. Proficiency in MS Office and excellent customer service skills are essential. This role emphasizes collaborative and independent work in a high-pressure environment.