Onsite L2 Smart Hands Tech: EUC & Data Center

Excis Compliance Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global IT support leader is seeking a Smart Hands Technician (L2) in Dubai. The role involves providing onsite support for networking equipment and assisting OEM technicians. Candidates should have at least 4 years of IT support experience, basic networking knowledge, and strong organizational skills. This position offers competitive salary and career growth opportunities within a collaborative work culture.

Benefits

Competitive salary with performance-based incentives

Career growth opportunities

Collaborative and inclusive work culture

Qualifications

• 4 years of IT support experience in fast-paced environments.
• Basic networking knowledge including routers, switches, and servers.
• Strong organizational and documentation skills.

Responsibilities

• Provide onsite Smart Hands support for networking equipment.
• Escort OEM technicians and manage spare inventory.
• Ensure real-time ticket updates and communication with remote teams.
• Maintain adherence to data center protocols and SLAs.
• Document processes and troubleshoot basic network issues.

Skills

IT support experience

Basic networking knowledge

Strong organizational skills

Documentation skills

Following technical instructions

Fluent English

Arabic proficiency

Job description

A global IT support leader is seeking a Smart Hands Technician (L2) in Dubai. The role involves providing onsite support for networking equipment and assisting OEM technicians. Candidates should have at least 4 years of IT support experience, basic networking knowledge, and strong organizational skills. This position offers competitive salary and career growth opportunities within a collaborative work culture.