Onsite IT Support Engineer for VIP Users

Intertec Systems; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions provider in Dubai seeks an Associate Technical Support Engineer to offer field support to end-users. The ideal candidate has 1-2 years of experience in technical support, with expertise in Windows and macOS. Responsibilities include troubleshooting technical issues, providing effective support for VIP users, and conducting basic network troubleshooting. This role demands strong customer service and communication skills.

Qualifications

• 1 – 2 Years of experience in technical support.
• Hands-on experience providing onsite IT support to employees or clients.
• Good communication and customer servicing skills.

Responsibilities

• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices, including mobile devices.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).

Skills

End-User / Desktop / Field Support

Windows 10/11 Support

macOS Support

Network Troubleshooting (LAN/Wi-Fi/VPN)

OS Imaging & Deployment (MDT/SCCM/Jamf)

Customer Service & Communication Skills

Education

BE/BTech/Bsc/Diploma

Tools

Office 365

VPN client applications

Antivirus agents

Job description

A technology solutions provider in Dubai seeks an Associate Technical Support Engineer to offer field support to end-users. The ideal candidate has 1-2 years of experience in technical support, with expertise in Windows and macOS. Responsibilities include troubleshooting technical issues, providing effective support for VIP users, and conducting basic network troubleshooting. This role demands strong customer service and communication skills.