Onsite IT Support Engineer – End-User Devices & VIP Support

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading company in Dubai seeks a Technical Engineer to provide crucial support for end-user devices under a Managed Services Contract. The role involves maintaining Windows and Mac systems, troubleshooting application issues, and coordinating with IT teams to ensure high customer satisfaction. Candidates must possess relevant technical qualifications and soft skills to manage VIP user support effectively.

Qualifications

• Experience with CompTIA A+, ITIL V3 / V4, Microsoft 365 Certifications preferred.
• 3-4 years of relevant experience required.

Responsibilities

• Provide onsite technical support for Windows and Mac devices, including mobile devices.
• Install, configure, and maintain Antivirus and Endpoint Detection & Response solutions.
• Troubleshoot technical issues and document solutions in knowledge base articles.

Skills

Communication

Interpersonal skills

Team collaboration

Customer satisfaction

Education

3 Year Technical Diploma or Bachelor's degree

Tools

ITSM tools such as Ivanti, BMC, ServiceNow

Job description

A leading company in Dubai seeks a Technical Engineer to provide crucial support for end-user devices under a Managed Services Contract. The role involves maintaining Windows and Mac systems, troubleshooting application issues, and coordinating with IT teams to ensure high customer satisfaction. Candidates must possess relevant technical qualifications and soft skills to manage VIP user support effectively.