Online Personal Shopper

MAJID AL FUTTAIM; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail group in Dubai is seeking an experienced Online Personal Shopper. The role involves managing a diverse customer portfolio while delivering exceptional sales results and customer service. Candidates need 3-5 years in luxury retail and a strong understanding of online shopping dynamics. Excellent communication skills in English and a network of contacts are essential for success in this role. Join a dynamic team and make a significant impact on customer experiences.

Qualifications

• 3-5 years retail experience of luxury brands.
• At least 3 years of experience as an online personal shopper/stylist.
• Must have a blackbook.

Responsibilities

• Establish, maintain and grow a portfolio of customers.
• Ensure monthly sales targets are achieved across categories.
• Provide support to the customer care team to resolve VIP customers' issues.

Skills

Sales-driven results

Customer relationship management

Communication skills

Understanding customer needs

Networking strategies

Fluent English

Education

Diploma or bachelor’s degree in a related field

Job description

JOBTITLE

Online Personal Shopper | Majid Al Futtaim Lifestyle | Operations

ROLESUMMARY

The Online Personal Shopper will be responsible for establishing, maintaining and growing a portfolio of customers, delivering outstanding sales-driven results while ensuring excellent customer experience and service.

ROLEPROFILE

• Recruit(monthlytarget)andretaincustomers.
• BuildarelationshipwithtoptiercustomersinordertostrengthenbrandandpersonalLoyalty.
• Identifytheneedsofthecustomerandrecommendarangeofproductstochoosefrominordertoarriveatanappropriatebuyingdecision.
• Ensuremonthlysalestargetsareachievedacrosscategories.
• Ensurethatsalesleadsareidentifiedandprioritizedaswellascreateandimplementnewsellingideastoensuresalestargetsaremet.
• WorkcloselywithBuying,PlanningandDigitalMerchandisingteamstoensuremaximumknowledgeofforthcomingstockavailabilitytoforcustomerbenefit.
• ProvidingsupporttothecustomercareteamtoresolveVIPcustomers'issuesasnecessary.
• Follownetworkingstrategiesinordertodevelopandenhanceclientbase.

REQUIREMENTS

• Diplomaorbachelor’sdegreeinanyrelatedfield,preferablyinFashion.
• 3-5yearsretailexperienceofluxurybrands.
• At least 3 years of experience as online personal shopper/stylist.
• Musthaveablackbook.
• ExcellentCommunicationSkills.
• FluentEnglish.