Online Customer Care Specialist - English Speaking

PPOAR; Ras Al Khaimah; Remote; AED 39,000 - 78,000; Full time

Benefits offered by this job

Housing allowance

Training and career development

Performance-based bonuses

Job summary

PPOAR in Ras-al-Khaimah UAE seeks an Online Consultant to serve English-speaking clients remotely, delivering friendly, knowledgeable support across channels.

You will answer chats and emails, provide product information and technical assistance, resolve inquiries and complaints, and build lasting client relationships while coordinating with the sales team for cross-selling opportunities. The role includes housing accommodation and training opportunities.

Qualifications

• Fluent in English with strong written and verbal communication.
• Experience in customer service or sales is a plus.
• Able to multi-task and manage online interactions effectively.

Responsibilities

• Communicate with clients via chat, email, and social media to understand needs and provide timely solutions.
• Provide product information and technical assistance to clients.
• Address inquiries and complaints professionally and promptly.
• Build strong client relationships and collaborate with the sales team for cross-selling or upselling.
• Stay updated on product features and industry trends to assist clients effectively.

Skills

Fluent English

Customer service

Sales experience

Communication skills

Tech-savvy

Tools

Online platforms

Chat tools

Social media

Job description

PPOAR in Ras-al-Khaimah UAE seeks an Online Consultant to serve English-speaking clients remotely, delivering friendly, knowledgeable support across channels.

You will answer chats and emails, provide product information and technical assistance, resolve inquiries and complaints, and build lasting client relationships while coordinating with the sales team for cross-selling opportunities. The role includes housing accommodation and training opportunities.