Onboarding Specialist

ARRISE; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the gaming industry is seeking an Onboarding Specialist in Ras Al Khaimah to train and integrate new Dealers, Shufflers, and TV Presenters. Responsibilities include conducting workshops and maintaining high standards of customer service. Candidates should have a high-school diploma, experience as a Gameshow Host, and strong communication skills in Romanian and English. The company offers accommodation and transportation allowance.

Benefits

Accommodation provided by the company

Meal program (One Meal per shift)

Transportation allowance

Qualifications

• Minimum work experience of twelve months as Gameshow Host (at Pragmatic Play).
• Over 97% evaluations in the last 6 months.
• Without any Disciplinary Commissions.

Responsibilities

• Maintaining relationships with internal clients.
• Organizing workshop courses for Dealers, Shufflers and TV Presenters.
• Providing feedback to employees and Management.

Skills

Written and verbal communications skills Romanian/English

Calm communication skills

Focused and distributed attention

Education

High-School Diploma (University Degree is a plus)

Job description

Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description

The Onboarding Specialist is responsible for training and integrating new Dealers, Shufflers, and TV Presenters, ensuring they meet company standards in procedures, customer service, and professional appearance. This role involves conducting workshops, providing feedback, and collaborating with management to support employee development and performance.

Key Responsibilities

• Maintaining the relationship with internal clients
• Active contribution to the company’s development
• Operational activities
• Organizes workshop courses for Dealers, Shufflers and TV Presenters
• Employee training on all gambling procedures and specifications
• Training and strengthening customer service skills
• Assigning responsibilities to new employees and ensuring that all staff provide high-quality customer service
• Educating employees to ensure the maintenance of the company's standard for the visual image of the staff (hair/cut, make-up, nails, etc.)
• Providing feedback to employees and to Management
• Coordination with Shift Managers, Team Managers and/or other departments to identify individual needs for employees

Required Qualifications and Skills

• High-School Diploma (University Degree is a plus)
• Minimum work experience of twelve months as Gameshow Host (at Pragmatic Play)
• Written and verbal communications skills Romanian/English (any other foreign language is a plus)
• Over 97% evaluations in the last 6 months
• Without any Disciplinary Commissions
• Outstanding attendance
• Calm communication skills and self-control
• Focused and distributed attention
• The ability to work with various types of personalities, characters, and cultures

What we offer in exchange

• Accommodation will be provided by the company
• Meal program (One Meal per shift)
• Transportation allowance

Ready to Elevate Your Career? Join ARRISE Today!