Officer- Islamic Retention (Emiratized)

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is seeking a full-time role focused on customer retention management. The ideal candidate will be responsible for understanding client needs, meeting sales targets, and ensuring compliance with operational standards. Strong communication skills, proficiency in MS Office, and a bachelor's degree in a related field are essential. This role offers opportunities to develop team talent and enhance client services while adhering to the bank's policies.

Qualifications

• 1-2 years of experience in banking or similar experience.

Responsibilities

• Manage and retain customers using Islamic retention tools.
• Define team goals and key performance indicators.
• Ensure compliance with company policies and processes.

Skills

Good Product knowledge

Proficiency in MS Office

Excellent communication skills

Good understanding of banking industry trends

Good market awareness of product range

Good analytical skills

Education

Bachelors Degree in Finance, Banking, Business Management

Job description

This role holder is responsible for managing and retaining customers with the effective use of Islamic retention tools. The role holder is also responsible for understanding client needs and issues and raising the points to management in order to support the development of retention programs.

Core Responsibilities

Retention & Cross sell

• Ensures assigned sales targets and budgets are met.
• Responds promptly and directly to customer issues and questions over the phone
• Adherence to companys product credit and compliance policies as verified by Risk and Compliance Team
• Ensures strict compliance to the process and DOA in all the retention procedures
• Implement retention procedures to maintain and improve client satisfaction and demonstrates a high level of service delivery.
• Maintains and updates knowledge on all islamic and services
• Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the islamic performance management process
• Develops talent within the team by providing guidance and coaching to achieve the defined goals
• Drive human capital agenda and processes to ensure overall retention productivity development and engagement

Internal Collaboration

• Develops relationships and coordinates with other departments to meet client service expectations.
• Engages with stakeholders including Operations Credit Collections Branches and etc. to delivery timely and effective level of client experience to our clients.

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.

Adheres to the Standard Operating Procedures Policies Code of Conduct and Service Standards of the bank

Qualifications

• Good Product knowledge
• Proficiency in MS Office
• Excellent communication skills
• Good understanding of banking industry trends in the local market
• Good market awareness of product range and pricing
• Good analytical skills

Bachelors Degree in Finance Banking Business Management or a related major field of study is required. 1-2 year of experience in banking or similar experience

Remote Work

No

Employment Type

Full-time