Office Manager

CMC Markets; United Arab Emirates; On-site; AED 146,000 - 221,000; Full time

Job summary

A global trading solutions provider in the United Arab Emirates seeks an experienced office manager to oversee reception and office facilities. The ideal candidate will ensure high-quality customer service and effectively manage administrative tasks. Responsibilities include supporting the office team, maintaining a professional reception, and coordinating office events. This role offers an opportunity to contribute to a vibrant workplace culture.

Qualifications

• Experience in managing office functions and reception duties.
• Ability to provide excellent customer service.
• Strong organizational skills to manage various administrative tasks.

Responsibilities

• Manage and support the office and receptionist team.
• Ensure calls and visitors are handled professionally.
• Maintain the cleanliness of the reception area.
• Manage office supplies and contracts with external vendors.
• Oversee office events and staff onboarding.

Skills

Customer service

Team management

Organizational skills

Communication skills

Job description

CMC Markets is a leading global provider of online trading and investing solutions, offering comprehensive retail, B2B, and institutional services. Founded in 1989 with a simple ethos—to make financial markets truly accessible for investors—this belief remains central to everything we do and has been key to our success. Today, CMC Markets continues to open up the financial markets for everyone, evolving toward a unified global brand and a seamless, multi‑asset experience that empowers clients to trade and invest with confidence. Through innovation, collaboration, and measurable impact, we drive greater visibility, sustainable growth, and lasting value for our clients and partners worldwide.

The Opportunity:

This role is responsible for the management of the Office receptionist and the co-ordination of office facilities ensuring the smooth running of the office. Managing the reception function to a high standard ensuring good customer service to CMC Markets.

Key Responsibilities:

• Manage, coach, support and develop the office, allocating workload and continually reviewing progress.
• Ensure all calls to CMC Markets are answered politely and professionally within the agreed service levels through the company switchboard system.
• Ensure all visitors and staff are dealt with in a polite and professional manner.
• Maintain reception area in a clean and tidy manner, keeping it to a high standard.
• Manage incoming/outgoing post and parcel management and international carriers.
• Ensure the stationery room is kept tidy and stationery stock levels are maintained.
• Manage the day‑to‑day relationship of the cleaning contractor.
• Manage relevant external contracts ensuring regular performance reviews with our cleaning/office supplies and courier suppliers.
• Manage the external archiving process for the business, main point of contact for the vendor.
• Manage the office seating plan.
• Ensure meeting rooms are set up correctly and cleared promptly.
• Assist with emergency evacuations, planned and unplanned, providing Fire Warden support.
• Ensure all kitchen areas are clean and tidy and there are sufficient refreshments for the day.
• Manage DSE online assessments. Assessments, ordering equipment and delivery/training arrangements.
• Organise the ordering of refreshments for the office as required.
• Adhere to procurement procedures and, where required, manage the raising of relevant purchase requisitions.
• Organise company events such as Xmas and Summer staff parties. Arrange adhoc staff/charity events.
• Oversee administrative activities as directed by the HR department such as staff onboarding, issuing of security access cards.
• Provide ad‑hoc administrative support to staff from overseas offices on visits to Dubai as required.
• Calculate and compare costs for required goods or services to achieve value for money by way of tender process where required.
• Review and analyse any new legislation that will impact upon the provision of facilities and office services.
• Take all reasonable steps to ensure confidentiality.
• Respond appropriately to emergencies or urgent issues as they arise.
• Undertake other duties as may be reasonably required which are consistent with the general level of responsibility for this role.
• Coordinate procurement process for facilities and other areas of the business where required, ensuring PO’s are raised timely and relationships managed with external providers.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.