Purpose & Scope of the Role
The Office Manager acts as a strategic partner to the CEO and senior leadership team. The role supports business alignment, improves cross-functional coordination, and enhances organisational efficiency.
This position ensures that executive decisions are effectively translated into structured execution while managing the overall operations of the Executive Office with a high level of professionalism, discretion, and efficiency.
Key Responsibilities
1. Strategic Alignment & Business Support
- Translate leadership priorities into actionable plans and ensure alignment across teams.
- Prepare executive briefs, reports, and analysis to support decision‑making.
- Identify and remove operational bottlenecks affecting leadership workflow.
2. Executive Support & Decision Enablement
- Provide high‑level administrative and executive assistance to the CEO and senior leadership.
- Triage documents, correspondence, and signature requests.
- Ensure important tasks and approvals move forward without delays.
3. Calendar & Time Management
- Manage diaries and schedules for the CEO and senior leadership team.
- Align meeting requests with business priorities to ensure efficient use of executive time.
4. Leadership & Committee Support
- Organise and support senior leadership and committee meetings.
- Responsibilities include scheduling, agenda preparation, presentation support, minute‑taking, and action tracking.
- Ensure effective communication of meeting outcomes and follow‑ups.
5. Cross‑Functional Coordination
- Coordinate and monitor executive office initiatives across departments.
- Ensure timely execution of leadership instructions and monitor accountability.
6. Communication & Stakeholder Management
- Act as a key liaison between the CEO and senior management, internal stakeholders, and business partners.
- Support internal communication initiatives to strengthen organisational culture and information flow.
7. Performance & Reporting
- Create and maintain dashboards and performance reports.
- Track KPIs and provide insights to support data‑driven decisions.
8. Business Travel Coordination
- Manage international and domestic travel arrangements as per company travel policies.
9. Office Operations & Administration
- Establish, maintain, and enhance filing systems (digital and physical).
- Coordinate executive document signing with a maximum turnaround time of three working days.
- Maintain administrative records including leave and time‑off records for senior management.
- Oversee ISR and audit management for Executive Office documentation and records.
10. Process Improvement
- Continuously identify gaps and implement improvements in executive office processes, coordination, and efficiency.
11. Leadership & People Management
- Manage and develop the Executive Office team.
- Support learning and development initiatives for team members.
- Drive performance management and encourage a high‑performance culture.
Required Competencies
- Strong leadership and multitasking abilities
- Excellent organisational and time‑management skills
- High level of discretion and confidentiality
- Excellent communication and interpersonal skills
- Strong stakeholder management capabilities
- Analytical mindset with problem‑solving ability
- High attention to detail and accuracy
Personal Attributes
- Proactive, self‑motivated, and highly organised
- Professional, composed and reliable under pressure
- Strong decision‑making ability
- Excellent collaborator and team motivator