Ocean Fulfilment Lead

Maersk Line Limited; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Maersk Line Limited in the UAE seeks a role to own product delivery and optimize vessel and cargo operations across our network. You will drive decisions autonomously in high-pressure situations and apply a data-driven approach to improve reliability and customer experience.

The role emphasizes optimizing space, scheduling, and stakeholder collaboration to ensure trusted service delivery and efficient network performance in a dynamic marine logistics environment.

Qualifications

• Ability to work autonomously and make informed, independent decisions in high-pressure situations.
• Data-driven approach to problem-solving.
• Strong customer empathy and understanding.

Responsibilities

• Own and ensure that we deliver the product aligned with customer expectations and commitments.
• Own the overall utilization and schedule reliability of a set of services.
• Optimize usage of space by optimizing booking, adjusting allocation, managing cargo loading (rolling, re-routing) in conjunction with Markets, including both laden and empty flow
• Own vessel scheduling to meet reliability and delivery requirement, Coordinate delivery and re-delivery plans, while managing bunker consumption
• Own and optimize in executing the empty flow plan.
• Manage vessel contingencies and incidents.
• Collaborate with network and marketing teams to identify and implement deployment and optimization opportunities that enhance customer experience and network efficiency.
• Maintain close communication with various internal and external stakeholders.

Skills

Autonomy

Data-driven

Customer empathy

Job description

We Offer
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global culture with future growth opportunities in an industry that has a significant impact on the world economy. We are proud of our people who define our company industry leadership, global culture and customer obsession every day.
When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions and tap into industry-leading talent development initiatives. You will work in a dynamic environment with a range of stakeholders and colleagues across our organization, offering you a unique chance to make a difference by leading the container shipping industry in the direction of reliable service delivery to our customers around the world

Responsibilities

• Own and ensure that we deliver the product aligned with customer expectations and commitments.
• Own the overall utilization and schedule reliability of a set of services.
• Optimize usage of space by optimizing booking, adjusting allocation, managing cargo loading (rolling, re-routing) in conjunction with Markets, including both laden and empty flow
• Own vessel scheduling to meet reliability and delivery requirement, Coordinate delivery and re-delivery plans, while managing bunker consumption
• Own and optimize in executing the empty flow plan.
• Manage vessel contingencies and incidents.
• Collaborate with network and marketing teams to identify and implement deployment and optimization opportunities that enhance customer experience and network efficiency.
• Maintain close communication with various internal and external stakeholders.

Accountable for

• Customer outcomes and service delivery within the designated scope, collaborating closely with market and network colleagues.
• Optimizing asset utilization, including bunker consumption and overall utilization, to meet strategic objectives.
• Optimal full and empty flow of equipment

Key Interdependencies

Internal stakeholders:

• Terminal operators
• Captains/masters
• Markets
• Customer experience
• Local execution teams
• Equipment Teams
• Ocean fulfilment Lead counterpart
• Ocean Network Product
• CENFLW

External stakeholders:

• VSA partners

Critical Competencies

• Ability to work autonomously and make informed, independent decisions in high-pressure situations.
• Data-driven approach to problem-solving.
• Strong customer empathy and understanding.

We trust you to use your discretion in managing trade-offs to benefit Maersk in the long term. While we empower you to make decisions, we also expect you to provide sound business rationale to support your choices.

This role is open for UAE National with a family book.

We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .