Network Support Spec

NCR Atleos; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai seeks a Network Support Specialist (Security Engineer) to provide on-site and remote customer support, implement new solutions, and troubleshoot issues. Ideal candidates have a Bachelor's degree in Computer Sciences, strong UNIX knowledge, and excellent communication skills. This role offers a dynamic work environment and encourages career growth.

Qualifications

• 5 years of experience in implementing and managing system and network solutions.
• Strong communication and presentation skills.
• In-depth experience in security best practices.

Responsibilities

• Provide on-site and remote support for existing solutions.
• Implement new products and features for client change requests.
• Troubleshoot support cases and maintain documentation.

Skills

UNIX systems knowledge

Excellent presentation skills

Troubleshooting skills

Fluency in English

Knowledge of CRM solutions

Education

Bachelor's degree in Computer Sciences

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Network Support Specialist (Security Engineer)

Location: Dubai, UAE

Position Summary

The Technical Support Specialist provides on-site and remote support for customers' existing solutions and provides solution implementation. The Technical Support Specialist will be required to develop and maintain an expertise on the products deployed within the Customer's site in terms of system and network solutions.

Key Areas of Responsibility

• Understand the Customer's organizational structures and become familiar with the Customer's implementation support processes and procedures to help in designing a solution that is highly available and sustainable.
• Implement new products and features for any new or existing client change requests.
• Perform software upgrades on system applications and ensure that they are implemented and functioning correctly.
• Troubleshoot support cases.
• Provide training material and perform handover sessions with client technical and business users.
• Maintain documentation, diagram Incident Reports, and Root Cause Analysis.

Basic Qualifications

• Bachelor's degree minimum required in Computer Sciences.
• 5 years of experience in implementing and managing system and network solutions.
• Excellent presentation skills and leading workshops with business and technical users.
• Implementation and Operation experience for high availability and disaster recovery architecture.
• Strong knowledge of UNIX systems (RHEL & CentOS).
• Good knowledge of CRM solutions like MS Dynamics and Salesforce.
• In-depth experience in security best practices and guidelines.
• Strong communication and presentation skills.
• Excellent troubleshooting skills.
• Team player, self-motivated, creative, and flexible, avid learner.
• Spoken and Written Fluency in English.

Why join NCR Atleos:

NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos' policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.