Network Engineer

Dubai Government; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A local governmental organization in Dubai seeks an IT Support Manager to oversee operational administration and assist in maintaining the IT environment. Responsibilities include providing helpdesk support, ensuring high-quality user experience, and managing network performance. The ideal candidate should possess a Bachelor's degree in Computer Engineering/IT and have at least 4 years of experience in IT support roles, particularly in troubleshooting and network monitoring.

Qualifications

• Bachelor degree or equivalent in Computer Engineering/IT.
• Experience in the IT domain with at least 4 years work experience in an IT support role.

Responsibilities

• Manage the operational administration of the foundation.
• Support IT Director in delivering the IT environment.
• Provide helpdesk support and troubleshooting.
• Ensure users receive a professional response.
• Perform network monitoring and analysis.

Skills

Operational administration

Helpdesk support

Network monitoring

Troubleshooting

Education

Bachelor's degree in Computer Engineering/IT

Job description

Overview

The Dubai Foundation for Women and Children is the first authorized non-profit shelter and humanitarian care in the United Arab Emirates to care for women and children who are victims of domestic violence, child abuse, and victims of human trafficking. It was established in late 2007 in order to provide victims with immediate shelter, protection and support services, in accordance with international human rights conventions.

Responsibilities

• Manage the operational administration of the foundation
• Support IT Director in delivering the IT environment for the building
• Provide helpdesk support and troubleshooting at first line
• Ensure users of the facilities receive a professional and proactive response at all times
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors

Qualifications

• Bachelor degree or equivalent in Computer Engineering/IT
• Experience in the IT domain with at least 4 years work experience in an IT support role