Mystery Shopper (Building Inspections)

Kaizen Asset Management Services; United Arab Emirates; On-site; AED 50,000 - 80,000; Full time

Job summary

A property management firm in the UAE is seeking a Mystery Shopper to conduct surprise building inspections. This role emphasizes brand consistency through quality assessments and requires a detail-oriented individual. Candidates should have experience in facility management, possess strong observational skills, and hold a valid UAE driving license. Immediate availability is preferred. The position entails conducting inspections, documenting findings, and ensuring compliance with branding standards.

Qualifications

• Experience in building inspection, facility management, quality assurance, mystery shopping, or customer service is a plus.
• Able to work independently, maintain confidentiality, and meet deadlines.
• Valid UAE driving license with personal vehicle; immediate availability.

Responsibilities

• Conduct spontaneous mystery inspections at KAIZEN-managed properties.
• Evaluate the property’s physical condition, cleanliness, safety, and branding compliance.
• Compile comprehensive inspection reports featuring ratings and observations.
• Ensure consistent reflection of corporate identity across all properties.

Skills

Detail-oriented

Excellent observational skills

Report writing

Analytical skills

Excellent communication skills

Education

Diploma or degree in property/facility management, hospitality, or related field

Job description

Overview

The Mystery Shopper (Building Inspections) is an essential contributor to upholding our brand consistency and ensuring operational excellence through surprise building inspections. This role plays a pivotal part in aligning with our corporate branding standards, embodying Kaizen's continuous improvement philosophy, and meeting customer experience goals. By delivering unbiased evaluations, you will drive service enhancements, ensure adherence to standard operating procedures (SOPs), and foster a culture centered on quality and ongoing improvement.

Key Responsibilities

1. Inspection & Evaluation
   • Conduct spontaneous mystery inspections at KAIZEN-managed properties.
   • Evaluate the property’s physical condition, cleanliness, safety, and compliance with branding requirements.
   • Assess staff professionalism, service delivery, and the quality of customer interactions.
   • Review signage, uniforms, front desk interactions, and building overall presentation according to Branding Guidelines.
2. Compliance & Quality Monitoring
   • Assess adherence to Kaizen Quality Standards.
   • Identify any deviations from established standard operating procedures (SOPs).
   • Document findings in an objective manner, including photographs, scores, and comments.
3. Reporting & Feedback
   • Compile comprehensive inspection reports featuring ratings and observations.
   • Highlight areas that require corrective actions and opportunities for improvement.
4. Benchmarking & Brand Alignment
   • Ensure consistent reflection of corporate identity across all properties and touchpoints.
   • Participate in quarterly assessments of branding integrity and Kaizen performance.

Qualifications

• Diploma or degree in property/facility management, hospitality, or related field preferred.
• Strong knowledge of building operations, property standards, and customer experience.
• Detail-oriented with excellent observational and analytical skills.
• Experience in building inspection, facility management, quality assurance, mystery shopping, or customer service is a plus.
• Skilled in report writing, evaluation tools, and providing actionable recommendations.
• Excellent communication skills and professional interaction with on-site staff.
• Able to work independently, maintain confidentiality, and meet deadlines.
• Flexible to conduct visits at different times and locations.
• Valid UAE driving license with personal vehicle; immediate availability.
• Knowledge of cleanliness, safety, maintenance, accessibility, and building compliance standards is an advantage.