Multilingual Front Desk Agent — Guest Experience & Upsell

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Dubai is seeking a dedicated team member to manage guest arrivals and departures while ensuring exceptional service standards. Responsibilities include executing daily functions, maintaining high grooming standards, and resolving guest issues. Ideal candidates should have a degree in hospitality, strong communication skills, and a passion for guest service. Previous hotel experience is advantageous. Join our team in a dynamic environment focused on delivering an unforgettable guest experience.

Qualifications

• Fluency in English and at least one additional language is required.
• Minimum of 1 year previous Hotel experience is an asset.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Execute daily functions of guest arrivals and departures.
• Maintain high standards of personal appearance and grooming.
• Resolve guest complaints and coordinate luggage delivery.

Skills

Passion for guest service

Excellent written and verbal communication

Interpersonal skills

Leadership skills

Highly organized

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System such as Opera

Windows environment proficiency (Word, Excel, PowerPoint)

Job description

A luxury resort in Dubai is seeking a dedicated team member to manage guest arrivals and departures while ensuring exceptional service standards. Responsibilities include executing daily functions, maintaining high grooming standards, and resolving guest issues. Ideal candidates should have a degree in hospitality, strong communication skills, and a passion for guest service. Previous hotel experience is advantageous. Join our team in a dynamic environment focused on delivering an unforgettable guest experience.