Multilingual Front Desk Agent — Guest Experience & Upsell

FAIRMONT; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A luxury hotel in Dubai seeks a dedicated professional to manage guest arrivals and departures in line with the established service standards. Responsibilities include cash handling, guest communication, and complaint resolution. Candidates should possess a Degree in Hospitality Management or equivalent, excellent communication skills, and at least one year of hotel experience. This role offers an opportunity to work in a dynamic environment, with a strong emphasis on guest satisfaction and teamwork.

Qualifications

• Excellent written and verbal communication skills.
• Fluency in English plus one additional language.
• Minimum of 1 year previous hotel experience.

Responsibilities

• Execute daily functions of guest arrival and departure.
• Perform registration processes and maintain guest records.
• Resolve guest complaints and follow up with managers.

Skills

Guest service

Communication skills

Interpersonal skills

Organizational skills

Flexibility

Results-oriented

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System (Opera)

Microsoft Office Suite

Job description

A luxury hotel in Dubai seeks a dedicated professional to manage guest arrivals and departures in line with the established service standards. Responsibilities include cash handling, guest communication, and complaint resolution. Candidates should possess a Degree in Hospitality Management or equivalent, excellent communication skills, and at least one year of hotel experience. This role offers an opportunity to work in a dynamic environment, with a strong emphasis on guest satisfaction and teamwork.