Multi-Site IT Support Analyst - Retail & Manufacturing

Patchi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A retail company is seeking an IT Support Analyst to provide technical support across its operations in Dubai. The chosen candidate will manage and resolve IT issues, ensuring system reliability and minimal downtime. They should have 2-3 years of IT support experience, preferably within retail or manufacturing environments, alongside a Bachelor's degree in IT or related fields. This role may require a UAE driving license and involves providing after-hours support for urgent incidents.

Qualifications

• 2 to 3 years of experience in IT Support.
• Background in Retail and/or Manufacturing environments preferred.
• UAE driving license preferred.

Responsibilities

• Provide 1st line technical support for all users across environments.
• Troubleshoot issues related to hardware, software, and network connectivity.
• Monitor and maintain daily IT operations for stability.

Skills

Technical support

Problem-solving

Network troubleshooting

Office 365

Education

Bachelor’s degree in IT, Computer Science, or Computer Engineering

Job description

A retail company is seeking an IT Support Analyst to provide technical support across its operations in Dubai. The chosen candidate will manage and resolve IT issues, ensuring system reliability and minimal downtime. They should have 2-3 years of IT support experience, preferably within retail or manufacturing environments, alongside a Bachelor's degree in IT or related fields. This role may require a UAE driving license and involves providing after-hours support for urgent incidents.