Multi-Channel Customer Support Specialist

Hilti Emirates; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading construction company in Dubai seeks a Customer Service Representative to deliver exceptional service through effective communication and problem-solving. Responsibilities include managing customer interactions, resolving complaints, and ensuring accurate data management in SAP. Candidates should have a Bachelor's degree and 2-3 years of customer service experience, with proficiency in English. Join a dynamic team committed to customer satisfaction and career growth opportunities with competitive salaries and a rewarding work environment.

Benefits

Competitive salary

Industry-leading bonus structure

Fast-track career growth opportunities

Emphasis on work-life balance

Qualifications

• 2-3 years of customer service experience in a fast‑paced environment.
• Self‑motivated, energetic, and adaptable to changing priorities.
• Experience or knowledge of LEAN principles is a plus.

Responsibilities

• Manage customer contacts via email, chat, and voice.
• Actively handle customer complaints for First Contact Resolution.
• Ensure accuracy in customer master data in the SAP system.

Skills

Customer interaction management

Complaint resolution

Data management

Communication skills

Proficiency in English

Problem-solving skills

Team collaboration

Adaptability to priorities

Education

Bachelor’s Degree

Tools

SAP

Genesys

CRM systems

Job description

A leading construction company in Dubai seeks a Customer Service Representative to deliver exceptional service through effective communication and problem-solving. Responsibilities include managing customer interactions, resolving complaints, and ensuring accurate data management in SAP. Candidates should have a Bachelor's degree and 2-3 years of customer service experience, with proficiency in English. Join a dynamic team committed to customer satisfaction and career growth opportunities with competitive salaries and a rewarding work environment.