Mortgage Specialist

Arab Bank; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Arab Bank is seeking a driven Sales professional in Dubai to implement departmental sales plans and drive product cross-selling. The role requires engaging customers, planning daily calls, and representing the bank at campaigns.

The ideal candidate has 2+ years in sales/retail banking, fluent English, and strong knowledge of the bank's products and services. Excellent marketing and communication skills are essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration or Financial Sciences from a recognized university.
• Minimum 2 years of sales/retail banking experience with a leading international/regional bank.
• Fluency in English and knowledge of bank products and services.
• Excellent marketing and selling skills and strong computer/system skills.
• Flexible, amiable and capable of dealing with customers under pressure.

Responsibilities

• Implementing sales plan for the department to achieve goals set by Retail Management.
• Implement the sales initiatives set by the Department.
• Maximizing product sales by probing customer needs.
• Planning daily calls and visits to achieve targets.
• Promoting bank services through direct and cross selling to increase market share.
• Maintaining customer relationships and ensuring service quality exceeds expectations.
• Representing the bank at exhibitions and campaigns to reflect a strong image.

Skills

Sales experience

Customer relations

English fluency

Product knowledge

Computer skills

Work under pressure

Adaptability

Education

Bachelor's degree in Business Administration or Financial Sciences

Tools

CRM systems

Banking software

Job description

• Implementing sales plan for the department to achieve the goals set by the Retail Management.
• Implement the Sales initiatives set by the Department.
• Maximizing products sales to reach set targets by probing customer needs.
• Implementing the detailed sales plans to achieve his target.
• Planning daily calls and visits to ensure achievement against targets.
• Promoting the bank’s services and products through direct and cross selling to achieve the bank’s goals and increase its market share in those products.
• Maintaining the relationship with the customers and work constantly on improving it, and ensuring that service quality exceeds customers’ expectations and fulfils their needs on a level that ensures preserving those customers.
• Representing the bank in the exhibitions & campaigns that the bank conducts to reflect the best image of the bank.

Job Requirements:

Education:

• Bachelor's degree in Business Administration or Financial Sciences from a recognized university

Experience:

• Minimum of 2 years of experience in sales/ retail banking with a leading international/ regional private bank.
• Fluency in English
• Total knowledge of the bank’s products & services
• Excellent Marketing and Selling skills
• Good knowledge in computer and different system applications skills
• Flexibility and amiability
• Capability to contact and deal with customers
• Patience and calmness when working under pressure