Medical Provider Performance - Assistant Manager

NEXTCARE Claims Management LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare service provider in Dubai is looking for an Assistant Manager for Medical Provider Performance. This role involves investigating healthcare fraud and abuse, developing preventive strategies, and collaborating across departments. Candidates must have an MBBS degree and experience in fraud detection, data analysis, and investigative methodologies. Strong organizational and communication skills are essential, as is expertise in analytical tools like Excel and Power BI.

Qualifications

• Proven experience in fraud detection and data analysis.
• Expertise in investigative methodologies.
• Strong strategic planning and organizational skills.

Responsibilities

• Conduct investigations into healthcare fraud and abuse.
• Develop strategies for fraud detection and prevention.
• Monitor provider claims for inconsistencies.
• Participate in audits and ensure provider compliance.

Skills

Fraud detection

Data analysis

Investigative methodologies

Effective communication

Strategic planning

Organizational skills

Excel

Power BI

Education

MBBS degree

Tools

Data analytics tools

Job description

Medical Provider Performance - Assistant Manager

This role involves conducting impartial and timely investigations into healthcare fraud and abuse against Allianz Group or its payers by members, providers, or other entities, while maintaining strong relationships with all parties. It requires creativity to obtain elusive case information and the ability to work independently with minimal supervision. Strong organizational skills are essential for managing a high caseload, along with the ability to exercise independent judgment and initiative. The investigator must have the analytical skills to assess and evaluate information critical to resolving complex investigations.

RESPONSIBILITIES

• Collaborate with the Global head of Medical Provider Management (MPM) to set and support the achievement of savings targets.
• Develop and implement strategies for fraud, abuse, and waste detection and prevention among medical providers in assigned regions / countries.
• Monitor and review provider claims to detect inconsistencies and irregularities.
• Assesses the scope and determine the methodology needed to carry out an efficient investigation.
• Data mining and data analysis for Providers under investigations
• Participates in onsite Audits, in-house claims audit, offsite audits with data trending and Mystery shopping campaigns to assess provider compliance to ethical practices and to detect fraudulent activities.
• Document all evidence obtained in the investigation in order to substantiate meritorious claims, to deny unjustified claims, to recover inappropriate payments or to recommend action against responsible parties
• Communicate findings and recommendations to the legal, finance, claims operations, and other associated departments, as well as to external clients and providers.
• Consult with legal and regulatory authorities as necessary, particularly in cases involving potential legal action.
• Ensure all communications and interactions are conducted with judgment, diplomacy, and confidentiality to maintain the integrity of the procurement process.
• Provide regular feedback to Medical Provider Performance Manager for the ongoing audit activities and provider negotiations.
• Manage the generation and review of periodic dashboards and other monitoring tools to track the effectiveness of fraud and abuse prevention measures.
• Maintain and strengthen relationships with medical providers in coordination with the MPM team.
• Represent the company's reputation and values, ensuring that all actions align with ethical standards and protect the interests of beneficiaries, payers, and other stakeholders.

REQUIREMENTS

• Medical Background (MBBS doctor)
• Coding Certification (Preferred)
• Proven experience in fraud detection, data analysis, and investigative methodologies
• Strong strategic planning and organizational skills.
• Effective communication and reporting skills.
• Ability to work collaboratively across departments.
• High level of integrity and professionalism in handling sensitive information.
• Expertise is excel, power BI, data analytics.
• A high degree of integrity, dependability, accountability and confidentiality is required for handling information that is considered personal and confidential.
• Ability to analyze data and interpret results.