Marine Customer Service Specialist — Complex Queries

Survitec Group Ltd.; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A global survival technology provider in Fujairah is seeking a Customer Service Representative to join its team. The ideal candidate will manage customer inquiries, provide product information, and handle order processing. This mid-level role requires at least 2-4 years of experience in technical services, a relevant degree, and strong communication skills. The company offers a competitive salary, health insurance, and opportunities for professional development.

Benefits

Competitive Base salary

Birthday off

Company Anniversary Holiday Benefit

Health Insurance

Life Assurance

Training & Professional Development

Employee Assistance Programme

Workplace Reward & Recognition scheme

Qualifications

• Minimum 2-4 years of experience in Marine related Technical Services or a similar role.
• Ability to work independently and manage multiple tasks effectively.
• Experience coordinating tasks or projects is preferred.

Responsibilities

• Provide advanced product and service information to customers.
• Record and process customer quotes and orders.
• Resolve complex customer queries and complaints.
• Develop new and deepen existing customer relationships.
• Enter relevant information into the CRM after each contact.

Skills

Independent task management

Customer service skills

Communication skills

Education

Bachelors or Masters in Business Administration or related field

Job description

A global survival technology provider in Fujairah is seeking a Customer Service Representative to join its team. The ideal candidate will manage customer inquiries, provide product information, and handle order processing. This mid-level role requires at least 2-4 years of experience in technical services, a relevant degree, and strong communication skills. The company offers a competitive salary, health insurance, and opportunities for professional development.