Marina Operations & Customer Experience Lead

Abu Dhabi Ports Company; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading marine operations company in Abu Dhabi is looking for a manager to oversee daily operations of marinas and public marine assets. The role involves monitoring performance, managing customer service departments, and ensuring compliance with local regulations. Candidates must establish and enhance customer service standards, analyze satisfaction feedback, and provide training related to compliance culture. The ideal candidate possesses strong leadership skills and a commitment to operational excellence.

Responsibilities

• Lead and oversee daily operations of all marinas and public marine assets in Abu Dhabi.
• Monitor operational performance and drive corrective actions.
• Coordinate with teams to ensure effective resolution of operational challenges.
• Manage customer service department and handle inquiries efficiently.
• Establish and enhance customer service procedures and standards.
• Define and track customer satisfaction targets and analyze feedback.
• Ensure compliance with local regulations and company policies.
• Evaluate the effectiveness of the Compliance Program and embed ethical practices.
• Provide leadership and training to staff on compliance culture.

Job description

A leading marine operations company in Abu Dhabi is looking for a manager to oversee daily operations of marinas and public marine assets. The role involves monitoring performance, managing customer service departments, and ensuring compliance with local regulations. Candidates must establish and enhance customer service standards, analyze satisfaction feedback, and provide training related to compliance culture. The ideal candidate possesses strong leadership skills and a commitment to operational excellence.