Manager UX UI Design

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A major international airline in the UAE seeks a Manager UX to lead user interface design and enhance customer digital experiences. This role involves overseeing design activities, collaborating with multiple teams, and implementing innovative digital solutions. Candidates should have at least 5 years of experience in a customer-centric agile environment and hold a relevant degree. The airline offers a dynamic work environment with a focus on human-centered design principles.

Qualifications

• 5+ years of experience in a customer-centric agile environment.
• Proven leadership in digital experience design projects.
• Strong understanding of design and prototyping tools.

Responsibilities

• Lead design and specification of user interfaces.
• Create personas, storyboards, and flowcharts.
• Shaping and supporting digital strategy and governance.

Skills

User Interface Design

Human-Centered Design

User Experience Research

Collaboration

Prototyping Tools

Education

Bachelor's degree in Design or related field

Master's degree preferred

Tools

Adobe Creative Suite

Sketch

Invision

Job description

Synopsis

The Manager UX is a specialist design resource driving collaboration with EAG departments and Innovation partners to create human‑centred experiences integrating user feedback, business priorities and metrics across ground, inflight and digital i.e. IFE, Mobile App, Etihad.com, Cargo and crew apps, etc.

The Manager UX’s role is to provide leadership, support and oversight as well as taking lead on activities driven from the Innovation, midfield, digital and brand & customer committees.

Research, Ideate, Design and implement the best digital experience for customers on digital platforms aligned with Customer Experience and Brand positioning.

Accountabilities

• Responsible for leading the effective design and specification of user interfaces and information architecture using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of empathy building and requirements.
• Leads complex initiatives, helping the team to produce personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications that show how our digital products enhance and fit within the context of an overall experience and user ecosystems.
• Understanding of areas of specialisation within the greater experience design and product development landscape, including but not limited to design and prototyping tools such as Adobe CS, XD, Sketch, Invision, Abstract, etc.
• Responsible for staying abreast of the fast‑moving human centred design space, identifying the latest market developments and synthesising competitive research insights into new product development.
• Supports the governance of, and plays an active role in shaping, Etihad’s end‑to‑end digital strategy; evolving in‑line with our 5‑year plan.
• Works with the Digital, Tech, Analytics and Guest Experience teams, this individual will create and support business cases to drive digital product/service enhancements and recommendations.

Education & Experience

• 5+ years minimum experience in a customer‑centric ‘agile’ organisation.
• The candidate should have a bachelor’s degree (Masters or Advanced degree preferred) in Design (e.g. interaction, product, industrial, etc), Human‑Computer Interaction (HCI), Computer Science (CS) or a related field, or equivalent practical experience is required.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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